Bilingual Customer Service & Administrative Assistant
Envol
Richmond, British Columbia, Canada
1d ago

Mothers Choice Products is hiring a bilingual Customer Service Representative & Administrative Assistant (French & English) to join our team in Richmond, BC!

Note : This is a bilingual French & English role.

ABOUT YOU

You are a self-starter who excels working independently. You are not afraid to ask questions to proactively track down information to complete your tasks, on time and efficiently.

You speak with confidence and take a service-oriented approach with customers. You can prioritize on the fly, willingly taking on new tasks.

You’ve been called a †Jack (or Jill) of all trades.’ Being a part of a team comes naturally to you and you build relationships with ease.

The opportunity to work alongside like-minded individuals who put people first excites you!

ABOUT US

Founded in 1993, Mothers Choice Products (affectionately known as MCP) is one of the leading distributors of maternal health products in Canada.

MCP has grown from a home-based company to a large office and warehouse facility in Richmond, BC with territory managers located across Canada and is a major supplier to both independent retailers and large chain store such as Walmart, Toys R Us, Save On Foods and London Drugs (to name a few!).

We have carefully built relationships with retailers and the medical community based on trust, confidence and excellent and consistent service.

Every day we strive to be the most credible and knowledgeable distributor of pre and post-natal products in Canada, aiming to make these products for new and expecting parents available to the widest possible audience.

We are the one-stop source for products that moms trust, want, and need.

YOUR RESPONSIBILITIES

As our bilingual Customer Service & Administrative Assistant , you will be the †right hand’ for our office manager. You will support our administrative team through the following responsibilities :

  • Deliver exceptional customer service, including responding to inquiries and onboarding new customers.
  • Handle initial customer inquiries and complaints, escalating to upper management when necessary.
  • Perform customer service and order entry, including phone and email correspondence with customers.
  • Maintain and update customer files using the current filing system.
  • Assist with accounting administration including data entry, filing, order trackingand accounts receivable using SAGE software.
  • Provide day-to-day assistance with office management, supporting with administrative duties as assigned by the office manager.
  • YOUR QUALIFICATIONS

  • Previous experience in a customer service role
  • High School diploma (Post-secondary education is considered an asset!)
  • Fluent in English and French, both verbal and written
  • Excellent computer skills with extensive knowledge of Microsoft Word, Excel and other administrative programs
  • Organized, efficient and proactive
  • Customer-centric, consistently delivering a high level of service
  • Self-starter who requires little supervision
  • Ambitious, enthusiastic and a quick learner
  • Knowledge of accounting software SAGE (Simply Accounting) and basic accounting principles is considered an asset
  • WHY JOIN MOTHERS CHOICE?

    At Mothers Choice, you be part of a team that puts people first and takes a genuinely †human’ approach to work. In addition to joining a great team, we are excited to offer you the following benefits :

  • Competitive compensation (starting salary equivalent to $19 to $26 per hour)
  • Opportunities for growth and professional development
  • Medical and dental benefits in the form of a health spending account after probation
  • Supportive, collaborative environment that prioritizes work-life balance
  • Vacation and Statutory Holidays as per BC Employment Standards Act
  • Bonus day off for your birthday!
  • If you are a friendly and professional individual looking to take the next step in your career, then we want to hear from you! Apply today with your resume and cover letter.

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