Resident Manager Team - Avenue Park
Hollyburn Properties Limited
Toronto
2d ago

We are actively looking for a dynamic team of Resident Manager Team to assist in on-site management of one of our buildings located on Avenue Road in the esteemed Yorkville district.

Avenue Park offers a rooftop terrace for residents of its studio, one and two bedroom apartments for rent. Bloor Street’s metropolitan shops and restaurants are only a few steps away, while Queen’s Park and the city centre begin just a bit further south!

The Resident Manager Team (Team of Two) ensures excellent and responsive service to Resident requests, and provides a clean, well-maintained and secure building.

They also ensure profitability through effective revenue and expense management.

Key Duties & Responsibilities

  • Enforces the provisions of the Residential Tenancy Act.
  • Responds to tenant inquiries in keeping with the Company Mission to provide exceptional customer service.
  • Supervises the building, including common areas, to ensure security and safety of all tenants, the employees and agents of Hollyburn.
  • Oversees the Building Emergency Response Plan and conducts monthly tests of emergency generators and fire alarm systems.

  • Manages the rental process for tenants including all required paper work for the rental of suites, parking and / or storage lockers.
  • Facilitates credit and reference checks for prospective tenants.

  • Creates move-in and move-out reports for each tenant using the Condition Inspection Report.
  • Manages all building maintenance requirements to the highest standards. This includes cleaning all common areas, supervising contractors and logging work performed, and conducting minor repairs as necessary.
  • Regularly conducts building inspections and makes recommendations for preventative maintenance. Notifies management concerning need for major repairs.

  • Keeps proper books and accounts for the Building as per accounting requirements, attends to the collection and safe deposit of all rent monies and other amounts receivable from tenants.
  • Prepares vacant suites for new tenants by completing necessary repairs, upgrades and / or cleaning.
  • Qualifications

  • Must be able to live on-site in a one bedroom no pet building
  • Must have good understanding of the English language. This includes both written and verbal communication.
  • Be physically able to carry out all necessary duties. Must be physically able to Lift, push, pull, carry up to 25-50 lbs
  • Minimum of 2 years of related experience in Housekeeping or Building Management
  • Experience with painting & maintenance repairs is an asset
  • Bookkeeping or other related administrative experience is an asset
  • Strong working knowledge of the Residential Tenancy Act
  • Excellent customer service skills.
  • Presentation and sales skills are necessary to market suites to prospective tenants.
  • Attention to detail and accuracy, even as priorities change and urgencies intervene.
  • Experience working safely with cleaning and other chemicals used in building operations.
  • Ability to be flexible and self-motivated and to take initiative.
  • Ability to work independently and in a team environment where mutual support is essential.
  • Ability to work a varied schedule including evenings and weekends.
  • Must be a Resident of Canada or possess the appropriate documentation to legally work in Canada. All documentation must be current.
  • RMTI certificate a definite asset
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