Bilingual Service Centre Representative
Cadillac Fairview
Vancouver, BC, Canada
4d ago

Build your future with Cadillac Fairview!

At Cadillac Fairview, we are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.

We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.

Cadillac Fairview is where you can make a difference, and where it all comes together.

Role Summary :

Support properties on a national level through the provision of exceptional customer service in a bilingual inbound queue.

To provide assistance in fulfilling tenant service requests and to act as a liaison in ensuring open communication between all departments.

This role requires you to be able to work an 8 hour shift between the hours of 08 : 00 am and 8 : 00 pm Monday to Friday.

You will :

General responsibilities :

Respond to all telephone calls, inquires, requests and complaintsAdhere to set procedural guide lines using professional judgment and initiative with the focus on customer service.

Perform a variety of administrative duties such as, but not limited to, generating reports, filing, faxing, updating databases, booking appointmentsOther duties as assigned

Service Centre responsibilities :

Log and enter all related service requests into computerized system.Communicate information to appropriate parties using multiple mediums including internal two-

way radio, PDA device, and email or by fax.Proactively communicate with tenants by conducting follow-up calls and Tenant Satisfaction Calls.

Identify repeat client service requests / concerns in order to track trends; proactively notify the appropriate department manager for follow upBook service elevators for tenants and contractors and notify the appropriate departmentsInput all scheduled and unscheduled maintenance and Preventative Maintenance service requests.

Check and organize billing forms generated for billable and non-billable service charges.Generate reports related to billable and non-

  • billable charges on a timely basisExercise the highest level of discretion regarding the release of confidential information;
  • ensures critical business information is accurate, readily available and secured to protect against unauthorized use or access

    You have :

    Strong Customer Service focusAbility to communicate effectively in both French and EnglishMinimum 2 years related work experienceMinimum 2 years post-

    secondary education or completed college diplomaHighly computer literate with excellent working knowledge of Word, Excel, and PowerPoint, with excellent keyboarding speed (minimum 60 wpm)Experience in navigating through various computer applicationsAbility to adapt quickly to changeStrong written and verbal communication skillsStrong attention to detailAbility to work in a fast paced environment with the ability to effectively prioritize and multi-

    taskSelf-motivation and results orientedAbility to work independently and within a team environment

    Are you up for the challenge? At CF, we believe our people are core to our success. Join our award-winning team, where your talent and commitment to excellence are welcomed, valued and respected!

    Accommodation for applicants with disabilities during the recruitment, assessment, and / or selection process is available.

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