Software Developer (.Net)
TapMango Inc
Toronto, Ontario, Canada
1d ago

At TapMango, you’ll be working with one of the highest quality customer engagement platforms on the market. We’re currently powering thousands of merchants across Canada, the US and Europe, and we have just begun! TapMango helps businesses compete with larger chains, so you can feel good about supporting local businesses and a diverse economy.

Join a fun team with an amazing culture, tons of opportunities for growth and development, competitive pay and lots more!

ABOUT TAPMANGO

Our mission is to empower businesses to do 3 things; retain customers, up-sell to existing customers, and acquire new customers.

We provide merchants with all the necessary tools to run their very own loyalty program including an integrated suite of customized consumer facing technology, easy-to-use merchant tools, and automation algorithms, all aimed to enhance the customer experience.

WE OFFER

  • Opportunity to work with leading edge technology
  • Work with a talented, dynamic, and innovative team
  • Continuous coaching and support
  • Relaxed and fun work environment
  • Growth with the company (we really mean it!)
  • Comprehensive benefits package
  • Weekly team breakfasts and lunches
  • All you can eat (just snacks for now)
  • Office Beer Fridge
  • Regular team outings that are actually fun
  • Mini ping pong (we didn't know this existed either)
  • Regular Nerf gun fights (take revenge on a co-worker)
  • Subsidized gym membership (we want you to feel good, not just about us but also about yourself)
  • Wellness programs including a corporate Headspace account (we will make you love it)
  • Community outreach events
  • Professional development programs
  • Performance recognition
  • Desk allowance to personalize your workspace
  • Regular Xbox tournaments
  • YOUR RESPONSIBILITIES :

  • Respond to, manage, and resolve support requests via live chat, email, and phone channels
  • Acquire the role of a marketing and business consultant to provide feedback to clients that fits their industry and business needs
  • Provide prompt, friendly, and overall awesome service across all customer interactions
  • Coordinate incoming requests with the Sales and Success teams to ensure client needs are met
  • Support administrative tasks regarding billing transactions, shipment processes, hardware setups and potential merchant design work
  • Identify opportunities during service interactions to actively share platform best practices to stimulate product adoption + ROI
  • Identify and escalate defects to development in accordance with established escalation process
  • Maintain high level of product and internal process knowledge
  • Participate in and lead additional projects as required
  • WHAT WE ARE LOOKING FOR :

  • Keen interest in technology
  • Experience providing exceptional customer service / technical support
  • Excellent written and oral communication skills
  • Superior customer service skills and a genuine enthusiasm for helping others
  • Strong computer skills with the ability to learn new software quickly
  • Experience working in a fast-paced environment
  • Detail-oriented approach with the ability to juggle multiple tasks simultaneously
  • Positive attitude and diligent work ethic
  • Ability to work well independently with minimal supervision
  • Hours for this position : Mon-Friday 10am - 6pm EST, Mon-Fri 1-9pm EST, Tues - Sat 10-6pm EST
  • TapMango welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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