Intro Statement It can be asmile, remembering a name, or maybe even just a wave at the end ofthe day. Perhaps it’s an unwavering desire to know about everyproduct and service found within our walls and on our shelves.
Butwhatever it is for you, we want to empower you to feel confident inunleashing it. Because at the Home Depot, the world’s largest homeimprovement retailer, we know that the difference in our associatesis what makes the difference for our customers.
Discover how youcan help others achieve their home improvement dreams. Apply towork at The Home Depottoday.
Position Purpose :
Tool Rental Service Technicians are responsible forthe day-to-day operation and maintenance of equipment in the toolrental department.
Providing outstanding service to customers byhaving available equipment that is reliable and properly maintainedis the key responsibility of this position.
Service Techniciansmust have a thorough knowledge of all tools and must effectivelymanage the tool inventory by maintaining the tools and repairingthem as necessary.
This position also involves forecasting andordering parts for repair, using a computer to processtransactions, training Tool Rental Associates on how to turn andservice tools properly, maintenance duties (e.
g., keeping work areaclean and organized), and acting as a Sales Associate on the floor.
Position Responsibilities :
We're looking for the type of associates who can tapinto their inner orange by :
Performing preventive maintenance on tools
Forecasting and maintain an adequate inventory ofparts for repair
Using information from manuals, vendors, etc. to helpdiagnose problems and restore equipment
Cleaning, inspecting, and preparing tools for rentalto customers
Ensuring tools are repaired and available for rentalin a timely manner while keeping costs to a minimum
Processing tool rental transactions (logging repairsand work orders, generating contracts, taking deposits, turningcontracts into invoices upon equipment return etc.)
Training Tool Rental Sales Associates on turning,operation, and minor repair of new and existing tools
Helping customers by providing information andanswering questions
Ensuring rental equipment is properly displayed,signed, and maintained
Troubleshooting and maintenance of all equipment
Demonstrating working knowledge and / or hands-onexperience with all products in department
Must operate cash register and follow all relatedprocedures
Maintaining a high level of knowledge of all toolsincluding how to maintain, repair, order parts, proper usage, etc.
Analyzing information to recognize potentialproblems, identifying causes of equipment problems (loose parts,misuse by customers, etc.
and proposing solutions
Providing outstanding customer service
Safety expectations for this role are outlined underThe Home Depot Canada Environmental Health & Safety Managementsystem element under ''Worker''
Experience / Knowledge Required :
The kind of orange we’re looking for will possess :
Minimum time in position and performance managementcode requirements of V2 (or P3 in previous system)
Ability to work a flexible schedule includingevenings and weekends
Excellentcommunication skills and customer service skills
Knowledge of all policies, procedures and dutiesrelated to customer service
Excellent decision making ability and problem solvingskills
Knowledge of tools including how to maintain, repair,order parts, proper usage,etc.