Deskside Technician
Coreio
Halifax, NS,Canada
4d ago
source : MNC Jobs

Job Description

Job Summary Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America.

We build on our 35-plus year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.

Coreio is looking for a Deskside Technician for a fixed term contract (with possibility of extension) in Halifax. The individual will provide technical support for a migration project from Windows 7 to Windows 10 for one of our banking clients.

The candidate will report to the Onsite Team Lead (and / or Manager of the Onsite Team) and interact, collaborate and address end users / clients with the highest standard of professionalism / customer service.

Key Accountabilities :

  • Deliver technical support services in a courteous and responsive manner during the migration project
  • Troubleshoot, fix and / or resolve clients' issues
  • Complete various tasks and responsibilities, including moves, disaster recovery, asset refresh, install, de-install, re-image, evaluation and testing, answer / respond to questions about software.
  • Consistently demonstrate interpersonal and customer service skills
  • Demonstrate the use of various software applications to end users
  • Requirements / Qualifications :

  • 2+ years of work related experience
  • Experienced working with laptops and both Windows 7 and 10 operating systems
  • A+ and Windows 10 certification highly preferred
  • Associates Degree or technical training or equivalent combination of education and experience
  • Demonstrated ability to multitask
  • Excellent customer service and communication skills
  • Coreio is an equal opportunity employer and values diversity in its workforce. Coreio encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

    If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Human Resources team by email at careers at coreio.com.oru9oPO70L

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