Tim Hortons Team Member
Rubicon Pharmacies
Gimli, MB
5d ago

JOB DESCRIPTION : Team Member

Team Member

OBJECTIVE : The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

RESPONSIBILITIES :

Hospitality & Guest Service

  • Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot / exterior and a clean and inviting dining room
  • Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
  • Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
  • Enhances the guest experience by following the S.E.T. Principles : Smile, Eye Contact, Thank You
  • Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.
  • O.T.R.O.D.S. at drive-thru and marking hot beverage lids

  • Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
  • Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
  • Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
  • Listens carefully to guests and apologizes for the experience in the case of a complaint
  • Restaurant Operations

  • Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
  • Prepares all products as required, following the order monitor to ensure the accuracy of every order
  • Communicates showcase and product needs to ensure proper product availability for guests
  • Regularly takes temperatures of the required products and records in the Time & Temperature Log
  • Policies & Procedures

  • Follows all restaurant policies, procedures and standards
  • Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
  • Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner
  • Health & Safety

  • Works in compliance with occupational health and safety legislation
  • Knows, understands and follows safe work practices and procedures
  • Uses or wears personal protective equipment or clothing as required
  • Reports all injuries / illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
  • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
  • QUALIFICATIONS AND PERSONAL REQUIREMENTS :

  • Experience in the Food Services Industry is preferred.
  • Ability to communicate clearly and courteously with customers.
  • Mature and co-operative attitude.
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