You will work independently or as part of a larger team to implement and / or provide problem determination and remediation services related to networking technologies.
Provide networking technical services related to the assessment, design, implementation, migration, upgrades, and technical documentation.
Remediate network technology environments by researching, identifying, and resolving technical problems.
Build, maintain and review all configs / settings / policies on networking technologies.
Design solutions for addressing gaps in an existing networking and security architecture
Respond to system incidents, problems and escalations, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues.
Create and update physical and logical network and systems design documentation.
Works with Managed Services Operations Manager to improve operations, escalate issues, and streamline processes.
Perform analysis of reports to identify networking capacity and performance issues and remediate them.
Execute change management and incident management processes.
Participate in documentation and cross training of other team members.
Obtain and maintain technical certifications related to job function as required.
Communication with customers as required, keeping them informed of incident progress, providing advice, and notifying them of upcoming changes.
Deliver services within agreed upon SLAs.
Keep up to date on industry relevant network technologies, concepts and methodologies and certifications as required.
Other duties as required.
Advanced level knowledge of transmission control protocol / internet protocol (TCP / IP), DNS, authentication and security protocols (LDAPS, AAA, SSL, TLS).
Advanced level experience working with industry standard switches, routers, and monitoring solutions.
Firewall and anti-virus technologies and concepts such as :
Unified Threat Management, Intrusion detection and prevention (IDS / IPS) systems, Remote network access (VPN), Distributed denial of service prevention (DDoS), stateful inspection, Web application firewall protection (WAF), Email and messaging security (Hygiene), Web content filtering.
Experience with and / or advanced understanding of BGP, OSPF, IS-IS, IPv6 and MPLS and other standard routing protocols.
Analyze network performance issues such as availability, latency, utilization and throughput.
Experience with creation of physical and logical network design documentation.
Knowledge and experience in OSI Layers 1-7.
Experience with building, maintaining and reviewing all configs / settings / policies on chosen network technologies, as well as troubleshooting and remediation.
Experience with analyzing the complete security architecture from the network to desktop and associated security controls.
Ability to design solutions for addressing gaps in an existing security architecture.
Strong understanding of DMZ architecture.
Demonstrated in-depth knowledge of LAN / WAN support and engineering design for voice, data and video networks at Access, Aggregation and Core network locations.
Preference to those with scripting experience, preferably focused on bash, tcsh, PowerShell.
Preference given to those with hands on experience with Citrix Netscaler and the advanced features included GSLB, Application Firewall, Access Gateway, Content Switching, Rewrite and Responder policies.
Nice to have experience :
Experience with Next Generation Firewalls (NGFW), FortiGate or Palo Alto firewalls preferred.
Experience with Citrix ADC and load balancing technologies. Citrix NetScaler or F5 preferred.
Technical experience with virtual server infrastructures such as VMware, Citrix Hypervisor and Nutanix.
Security and logging systems such as SIEM, Elastic stackCertifications or proven equivalent experience :
Cisco CCNA / CCNP Routing and Switching
Cisco CCNA / CCNP Security
Self-motivated and result-oriented
Strong written and verbal skills with excellent communication and presentation skills
Highly detailed oriented, highly motivated and can work in a highly collaborative and innovative environment
Valid driver’s license and able to travel to client sites
Reliability Status Security Clearance or the ability to obtain
NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.