Position : Customer Success Manager
Location : Vancouver, BC (Remote due to COVID)
Type : Full-time permanent
Company Overview :
WELL is an omnichannel digital health company whose overarching objective is to empower doctors to provide the best and most advanced care possible while leveraging the latest trends in digital health.
As such, WELL owns and operates primary and executive healthcare clinics in both Canada and the US operates a multi-national digital Electronic Medical Records (EMR) business serving thousands of healthcare clinics and health systems of all sizes and operates a multi-national portfolio of telehealth services which includes one of the largest telehealth service providers in Canada.
WELL is also a provider of digital health, billing and cybersecurity-related technology solutions. WELL’s wholly-owned subsidiary CRH Medical is a leading provider of anesthesia services and the patented O’Regan hemorrhoid banding product to gastrointestinal-focused clinics.
WELL is an acquisitive company that follows a disciplined and accretive capital allocation strategy. WELL is publicly traded on the Toronto Stock Exchange under the symbol "WELL".
For more information about the company, visit : .
Position Summary :
We are a dynamic and fast-growing company with an ambitious goal to transform the primary healthcare experience. We own and operate a Virtual Care platform, a portfolio of medical clinics and OSCAR EMR service providers and are fueled by a fundamental belief that having access to great health care services creates opportunity and positively impacts health outcomes for patients.
We are aggressively expanding both our clinical and virtual footprints as well as our healthcare digital asset portfolio.
This role will be primarily responsible for establishing, maintaining and strengthening strategic partnerships amongst our physician population working closely with key leaders and decision-makers across multiple organizations.
Physicians are a primary source of revenue for the company and as the Customer Success Manager, you will be focused on key revenue generation activities including recruiting and scheduling as well as working with our existing network of physicians to identify growth opportunities.
As a trusted physician advisor, you will be responsible for identifying and understanding physician needs and pain points and offer solutions to help solve their problems.
You will deliver value at every interaction. To be successful in this role you will need a comprehensive understanding of company operations, process and procedures, physician contracting and onboarding and independently manage engagement strategies for proactively improving relationships with physicians.
This role is with a hyper-focus on customer satisfaction and driving value for WELL Health physicians.
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