Position : Full-time, permanent.Start date : As soon as possible.Here's what we do and why we do it.Simply put, we will work together to simplify businesses' IT with cloud technology so they can focus on what really matters, making people’s lives better.
Discover how we do that here : Here's how you will contribute to the success of the company.Our team goal is to fix our clients' complex technical IT issues.
You will contribute to this goal by planning and organizing activities related to managing the company’s IT operations and projects.
Succeeding in this role involves delivering our high Service Level Agreements (SLA) for all the hosting services offered to our clients.
To do this, you will collaborate with our Cloud Infrastructure and services Team.Here's what your day-to-day will look like in this role.
Oversee the management of human resources : recruitment, staff evaluations, salary review, working relationships, competencies development and motivation of employees in a culture focused on teamworkEnsure that business objectives are met for the company’s SLAs and that projects are completed for the administrative teams working in Operations and ProjectsTake charge of difficult situations and intervene to resolve major incidentsEnsure good communication channels and relations with our Cloud Infrastructure Team.
Oversee the continued improvement in the way incidents and problems are managed and recommend strategies and guidelines, particularly in regard to best practices to manage the IT Service Centre according to ITILWork closely with the Projects team and propose solutions that will allow the team to increase its ability to deliver servicesEnsure that the team respects the architecture, security and conformity principles and that this is integrated in the current systems for various projects or change requestsPrepare and follow an annual budget that includes both material and human resources.
Here's what you need to have and master to get the job.If you have at least half, you have a great chance to receive a call from us.
Minimum of 5 years of solid experience in management of technical personnel, IT Operations and IT project management ;Bilingual (English / French) spoken and writtenGeneral knowledge of various information technologies on the marketGeneral knowledge of architecture technology (virtualization, network)Knowledge of product and service management (SLM, SLA)ITIL certificationIf you have these skills, you will fit right in with us.
Communication skills Why? Because you will be expected to explain and vulgarize concepts by adapting the style and content of your messages to your audience (whether it’s internal client, external clients or your teammates).
Organization and resourcefulness Why? Because we don’t believe in micromanagement. You will need to figure out solutions on your own by using your skills, your knowledge and any relevant information you can get your hands on.
Problem-solving skills Why? Because when you will face a problem, you will first analyze the information before identifying the possible causes.
You will then explore and implement the most efficient and logical solutions.Adaptability Why? Because our industry evolves constantly.
You will have to adjust your thinking and methods to better suit new or unplanned situations (whether it’s for your daily tasks or your work environment).
Here's what you can expect from us.True leaders raise up, mentor and coach their people. They use their leadership and strategic thinking to create environments where autonomy, resourcefulness, collaboration and self-directed learning are central.
We believe a good leader leads the way for her / his team toward clear and meaningful visions. We will provide you with the necessary latitude and tools to empower, reward and inspire your people.
We also believe work should not be the only source of fulfilment. We will provide you with the compensation, job security and schedule flexibility to help you balance all that matters in your life.
This is our team philosophy.Technology is a promise of a better future and we want to build it together. What unites our team is the sense of purpose we get from being the link between people and computers.
That's who we are, not just what we do. If you share this philosophy, you might just be one of us. Send us your resume to tell us your story.#SWPR