Front Desk Agent
Fairmont Barcelona Rey Juan Carlos
Lake Louise, Alberta, Canada
13h ago

Front Desk Agent

A great opportunity waits at Lake Louise.We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in guest service. Come as you are!

What is in it for you :

  • Subsidized staff accommodation provided on-site for full time status
  • Access to our Lifestyle Program activities
  • One duty meal in our newly renovated staff cafeteria
  • Employee Travel Program
  • Comprehensive Wellness Platform (LifeWorks
  • Discounts on food & beverage / fitness centre / spa / golf
  • Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5, properties with Accor
  • What you will be doing :

  • Providing courteous and efficient telephone services including accurate message taking
  • Being knowledgeable of information on the hotel and surrounding area
  • Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
  • Accurate completion of all special billing requests
  • Responsible for check in and out of guests
  • Creating reservations via telephone, central / global reservations, correspondence and in person
  • Responsible for a cash float
  • Present statements of charges to departing guests and receive payment
  • Performing general office duties
  • Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
  • Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
  • Working shifts as business levels dictate
  • All Front Desk Agents will be trained and expected to work in other areas of the Front Office when needed
  • Ensure a clean and safe working environment, and actively participate in health and safety initiatives
  • Adhere to all hotel environmental policies and initiatives
  • Carry out any other tasks as assigned
  • Your experience and skills include :

  • Previous Front Office / Guest Service experience an asset
  • Opera PMS and MS Office experience preferred
  • Knowledge of a second language is an asset
  • Must be a self-motivated and well organized individual
  • Excellent communication skills, both written and oral is a must
  • Professional appearance and manner
  • Self motivated, with the ability to make effective decisions
  • Demonstrates initiative, and the ability to work with minimal supervision
  • Ability to maintain high service levels under pressure
  • Physically fit to lift trays repeatedly, stand and walk for the duration of the shift
  • Ability to consistently stand and walk through out shift
  • You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

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