Field Technician
Strongco
Kitchener, ON, CA
4d ago

Job description

Strong People. Strong Brands. Strong Commitments.

Since the 1940s, Strongco Corporation of Canada sells, rents, and services mobile equipment from manufacturers with globally recognized in sectors such as Volvo, Case, and Manitowoc Crane.

Strongco has approximately 500 employees servicing customers from our Canadian branches. At Strongco, you can expect an exciting and rewarding career.

Position Summary :

  • Emphasis on the development and implementation of a Customer Service, customer focused philosophy, within the department and the branch;
  • Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work;
  • Responsible for all aspects of assigned field service calls, including but not limited to :
  • Proactive customer contact in order to properly identify machine faults;
  • Timely and accurate diagnosis and repair including computer connection / diagnosis with machine to identify fault codes;
  • Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
  • Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
  • Accurate and timely service report submissions (includes time cards);
  • Care and maintenance of assigned service vehicle and tools;
  • Daily vehicle checks and CVOR log-books;
  • Effective, open and frequent communication with dispatch and office;
  • Responsible for the return of un-used parts upon the completion of field service work;
  • Responsible for ensuring that all field service work / inquiries by customers and or field dispatch are managed in a professional and timely manner at all times;
  • Health and Safety : It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures.
  • In addition, employees will be required to report any and all incidences / accidents / near misses according to company policies.

    Ideal Candidate :

  • Excellent computer skills (Email, Vendor website, Prosis, Tech. Line);
  • Excellent time management skills;
  • Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.
  • Post-secondary diploma and / or relevant work experience required;
  • Licensed Heavy Equipment Certification / license or equivalent.
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