Tech Support Engineer
Altegra Health
Richmond, BC
6d ago

Transforming the future of healthcare

isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

Current Need- Technical Support Engineer

If you have solid organizational skills, enjoy working in a fast paced, collaborative environment and have a passion for customer service and technology then we would love to hear from you.

As a Technical Support Engineer you are responsible for providing remote systems support and maintenance for mission-critical Radiology imaging and workflow systems deployed at customer facilities around the world.

A training and mentorship program will be provided on all the IWS suite of products in order to obtain specialized knowledge and professional judgment to investigate and analyze issues to help in problem solving and resolution to root cause.

As a company we offer many opportunities for our employees to grow their careers. Change Healthcare offers a competitive wage based on your skills, experience and qualifications and a comprehensive benefits package which includes RRSP matching, Stock Purchase Plan and yearly Education funding.

  • You provide world-class customer experience through great customer service on every call
  • You resolve customer requests initiated through multiple support channels including : telephone and online support request submissions
  • You will troubleshoot issues on hospital systems which utilize some of the following technologies : proprietary Change Healthcare software, Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases
  • You will have the support of internal teams within Support and other departments as required to deliver on customer requests
  • You will perform scheduled preventative maintenance and systems administration functions at customer facilities
  • You help diagnose hardware malfunctions and provide hardware support to customers. This includes liaising with external hardware vendors (HP, DELL, IBM) for servicing and replacement of defective parts
  • You possess critical thinking and problem solving skills with the ability to develop in-depth product knowledge through a commitment to continuous learning and personal development
  • Education :

    A Bachelor's Degree in Computer Science / Engineering, Computer Technology Diploma, MCSE or equivalent industry experience.

    Experience :

    Entry level experience diagnosing and troubleshooting software and / or on computer systems. Experience in a software technical support or customer service environment is preferred.

    Critical Skills :

  • Understanding of Networking fundamentals, Windows Operating System, Storage technologies, Server and workstation hardware
  • Excellent communication skills (written and verbal)
  • Strong customer service skills and ability to interact effectively with varying audiences
  • Highly developed organization skills and an ability to multitask in a fast-paced environment
  • Troubleshooting skills and the ability to analyze complex hardware and software problems using standardized procedures
  • Physical Requirements

  • General Office Demands
  • Benefits & Company Statement

    Change Healthcare is one of the largest, independent healthcare technology companies in the United States. We are a key catalyst of a value-based healthcare system working alongside our customers and partners to accelerate the journey towards improved lives and healthier communities.

    We provide software and analytics, network solutions and technology-enabled services that help our customers obtain actionable insights, exchange mission-critical information, control costs, optimize revenue opportunities, increase cash flow and effectively navigate the shift to value-based healthcare.

    Our solutions enable improved efficiencies and insights for all major stakeholders across the healthcare system, including commercial and governmental payers, employers, hospitals, physicians and other providers, laboratories and consumers.

    Recruiting Disclaimer : The material contained herein is provided for informational purpose only. All open jobs offered by Change Healthcare on this recruitment system are subject to specific job skill requirements.

    The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions.

    This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

    The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links.

    While Change Healthcare attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

    By providing your application to Change Healthcare you hereby consent to Change Healthcare obtaining personal information regarding you that is related to the position applied for.

    You also consent to Change Healthcare transferring your application details to our recruitment partners for their review and assistance.

    You also consent to Change Healthcare keeping your application on file for 6 years. Change Healthcare is an equal opportunity employer.

    The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

    No agencies please.

    Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

  • Posted 30+ Days Ago
  • About Us

    Change Healthcare is inspiring a better healthcare system. Working alongside our customers and partners, we leverage our software and analytics, network solutions, and technology-enabled services to enable better patient care, choice, and outcomes of scale.

    As a key catalyst of a value-based healthcare system, we are accelerating the journey toward improved lives and healthier communities.

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    California (US) Residents : By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

    Please be advised that Change Healthcare has become aware of suspicious activities whereby unknown, non-Change Healthcare-affiliated groups are using the Change Healthcare name and logos in employment scams.

    Click here to find out more about employment scams.

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