Senior Manager
The University of British Columbia
Vancouver, Canada
4d ago

The Senior Manager provides overall management and technical leadership for a major functional area with multiple lines of service.

The Incumbent is a recognized subject matter expert for innovative software development, deployment and integration practices in support of teaching and learning, as well as for learning analytics.

Has responsibility for the planning, budgeting, resourcing and execution of tasks that deliver systems, projects, enhancements, maintenance and production support throughout application lifecycles.

The Senior Manager is also responsible for co-managing the Learning Technology Hub, where staff from CTLT and UBC IT provide IT and pedagogical support to instructors.

The Learning Technology Team develops software, deploys, integrates and operates applications that form part of the Learning Technology Ecosystem, which supports teaching and learning across all Faculties on both campuses. Organizational Status

The Senior Manager reports to the Senior Associate Director, Teaching and Learning Technologies and works very closely with management from UBC IT Learning Applications as well as members of the rest of the UBC IT and CTLT leadership teams, campus stakeholders, vendors and external institutions.

This position supervises a team of systems professionals including team leads, systems analysts, programmer analysts, technical analysts, user experience specialists and learning scientists. Work Performed

Specific Duties :

Determines needs identified by diverse cross-university stakeholders and leads the development and implementation of short and long term technology strategies to reflect changing business and technology needs.

Participates in long range planning for application projects, and develops and maintains technology roadmaps for learning technology and learning analytics.

Responsible for managing the teams to ensure support and development resources are sufficient to meet demand.

Responsible for formal procurement processes, negotiation for services and licenses and vendor relationship management.

Provides senior leadership for multiple technology projects supporting teaching and learning; promotes effective lifecycle management, and change management methodologies.

Core Duties :

Works with business partners and / or IT leadership to understand and anticipate business and IT needs of a major functional area with multiple lines of services.

Develops integrated strategies, operating plans, targets and measures for functional area and leads the day to day delivery of its programs, services and activities.

Establishes and administers functional area budgets, prepares cost / benefit evaluations and ensures for cost efficiencies.

Negotiates for, sources and obtains financial, physical, or human resources to support long-term projects and programs.

Develops and ensures systems, procedures, methods, standards and controls are created and followed which foster operational efficiency, monitor compliance, mitigate risks, and achieve functional area results.

Develops and implements innovative services, business solutions, and programs , provides leadership and oversight on projects, and collaborates with others on integrated solutions and initiatives across other administrative / academic units.

Develops and manages reporting Managers , team leads, professionals and other staff including selection, training, coaching, performance management and all other people practices.

Reviews feedback on staff as provided by the Team Lead / Manager and conducts regular meetings with direct reports and with staff within their functional area.

Manages the staff performance assessment process. Reviews Team Lead / Manager performance assessment feedback on staff performance and conducts regular meetings with direct reports, and quarterly meetings with all staff.

Provides career planning advice to staff and creates development plans to help staff achieve their career goals including assigning work which leverages their skills and capabilities and provides them with opportunities for learning.

Manages performance concerns and disciplinary action in collaboration with HR and, where applicable, the Director. Provides guidance to Team Leads or Managers on more complex performance concerns and disciplinary actions.

Anticipates and analyzes trends in technology and assesses the impact of emerging technologies on the business.

Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.

Performs other related duties as required. Supervision Received

This position receives guidance and support from the Senior Associate Director, Teaching and Learning Technologies. The Senior Manager must be able to work independently and assume full responsibility for his / her decisions. Supervision Given

Manages staff directly and indirectly through Team Leads. As required, provides project management to staff and contractors who are assigned to a project team.

Consequence of Error / Judgement

CTLT provides enterprise learning technology solutions to the university community. Decisions and actions taken by the Senior Manager will have a direct impact on how efficiently and effectively the department performs and functions.

Directly as Senior Manager or indirectly through subordinates, errors in judgment, poor analysis, or failure to act decisively could have a detrimental effect and adversely impact the university teaching and learning community, affecting up to tens of thousands of students, faculty and staff, and could cost hundreds of thousands of dollars in lost productivity, funding and revenue.

Unreliable systems or failure to meet contractual obligations for performance and availability will damage the reputation of CTLT and UBC. Qualifications

Post-graduate degree. Minimum of 10 years experience and 4 years managerial experience and 3 years specialized experience in the design and implementation of major computer systems or the equivalent combination of education and experience.

Related experience, including extensive experience designing, developing and implementing medium to large scale applications preferred.

Demonstrated organizational, analytical, problem-solving and contract skills required.

Vendor contract negotiations and vendor management experience and asset.

Experience with UBC policies and systems preferred.

Ability to conduct needs analyses, plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources.

Ability to effectively facilitate groups to achieve appropriate outcome.

Ability to develop and deliver effective presentations and workshops.

Ability to effectively manage multiple tasks and priorities and work under constant pressure to meet critical, time sensitive deadlines.

Excellent organizational and analytical skills.

Ability to mentor and coach staff, and act as a resource.

Ability to work effectively with all levels of user, technical and management personnel.

Collaboration - Consistently fosters collaboration and respect among team members by addressing elements of the group process that impedes, or could impede, the group from reaching its goal.

Engages the right people within and beyond organizational boundaries, by matching individual capabilities and skills to the team's goals.

Works with a wide range of teams and readily shares lessons learned and credit for team accomplishments.

Communication for Results - Converses with, writes reports for, and creates / delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning.

Seeks a consensus with business partners. Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically.

Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

Problem Solving - Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions.

Proactively anticipates and prevents problems. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and / or preventive actions for complex issues that cross organizational boundaries and are unclear in nature.

Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Leading Self - Calms self and others during stressful times. Comfortably handles risk and uncertainty and is decisive in ambiguous situations.

Uses setbacks in a constructive way and demonstrates a mindset of continuous learning and improvement. Anticipates and responds in a proactive manner to future needs that may not be obvious to others.

Ability to adapt to ever changing workload priorities and events and effectively reprioritizing or deferring tasks in line with operational and strategic goals.

Leading Others - Supports team members in learning from each other, being self-directed, and being responsible for their own assessment and learning.

Recognizes employee potential and develops reporting leadership strength. Works with employees to define realistic yet challenging work goals.

Helps others to resolve complex or sensitive disagreements and conflicts.

Leading the Organization - Promotes an aligned perspective of the organization and the broader University community; fosters and leverages a strategic view to address complex business issues.

Establishes clear service expectations and outcomes based on organizational strategy and takes corrective action to ensure ongoing availability of critical services.

Maintains and develops an effective network of both technical and business contacts that provides information and intelligence around the market, emergent opportunities, and best practices.

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.

We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and / or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

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