We’re growing exponentially. Ready to do the same?
At Kenna, we’re proud of our reputation for retaining great employees. And we’re equally proud of the fact that our continual growth means we’re almost always on the lookout to add to our great talent.
Innovation. Creativity. Integrity. Empowerment. These are our core values at Kenna. For the past 30 years, Kenna has attracted the highest caliber of employees to join our dynamic, multi-disciplinary team of experts who work together to deliver strategic, marketing, digital and creative solutions for our clients, all with the goal of helping them meet their business objectives, build loyalty and deliver a best in class customer experience.
If you’re looking to learn, grow, innovate and make an impact, then this could be a great opportunity for you. And us!
What you’ll be doing as our new Agriculture Technical Advisor :
Conduct outbound agri-business planning sessions with Canadian growers over the phone. You’ll lead meaningful conversations that uncover needs, and demonstrate agronomic solutions, tailored to their individual needs providing value and results
In order to meet targeted budgets you’ll manage flow of transactional information from opportunity to demand generation, and coordinate the involvement of our field representatives when required.
Provide inbound technical agronomic support to growers, retailers and business representatives while building trusted relationships
Assume full ownership of incoming client calls, ensuring customer satisfaction and a consistent positive customer experience.
Develop a thorough knowledge of the client’s products, tools and services to best support customer requests and needs
Capture key discussion points from conversations with customers and client in a call record that is used for metrics, future relationship opportunities and market intel
Skills we’re looking for :
Results-driven, highly organized and detail-oriented
Ability to create and communicate value to current and potential customers
Ability to think independently, problem solve, handle objections and manage expectations
Ability to work in a team environment
Ability to employ active listening, proactively uncover needs and provide valuable solutions to build lasting rapport and relationships
An optimistic outlook and an openness to constructive feedback
A willingness to learn and have an active awareness of current industry topics affecting Canadian agriculture
Exceptional customer service over phone and email
Experience that will help you succeed :
University degree or diploma in Agriculture or other science related disciplines
Minimum of 1-year customer service experience
Proficiency in MS Office Products
Previous experience is sales is preferred
Proficiency in Lotus Notes an asset