Contact Centre Agent
Calgary, AB
1d ago

Life at Swoop.

When you work for Swoop, you’re a part of an entrepreneurial startup where nimble, bold, collaborative and digitally-focused are just a few of the words we use to summarize how we roll.

Swoop is a wholly owned subsidiary of the WestJet Group but make no mistake, we march to the beat of our own drum. At Swoop, our day-to-day operations are vastly different and deliberately separate, but carefully aligned to complement the big picture strategy of the group.

Posting Open Date : 01 / 13 / 2020

Key Responsibilities :

  • Sell Swoop reservations and ancillary products to Travellers, answer questions and provide general information about travel with Swoop;
  • Use effective communication skills and sales techniques to help our Travellers choose the best travel experience for them and to generate ancillary revenue for Swoop;
  • Provide post-sales support using the Navitaire New Skies reservation system;
  • Effectively research and make decisions based on the information you have available to you, while balancing the needs of the Traveler with the needs of the business;
  • Provide a Traveller experience that represents Swoop’s fun and friendly brand.
  • Professional Experience / Skills :

  • High School diploma;
  • Fluently speak, read, and write in English;
  • A combination of two years’ experience in a sales environment and customer service related capacity;
  • Proven ability to sell products in a highly competitive environment;
  • Exceptional customer service skills and effective verbal and written communication skills;
  • Very strong team work and team interaction abilities;
  • Intermediate to advanced proficiency with computers and experience working within a Windows-based environment, including Microsoft Word, Excel, Outlook, and instant messaging;
  • Experience using the Navitaire New Skies is an asset;
  • All agents in the role must meet attendance and punctuality expectations;
  • Ability to sit for long periods of time and handle high call volumes;
  • Organizational fit for Swoop culture, supporting our Mission, Vision, and Values;
  • Well-groomed and able to maintain a professional appearance;
  • Applicants must successfully complete a 5-day paid full-time training course at the Swoop; Calgary training facility and pass a final exam;
  • Demonstrated ability to work shift work;
  • Previous contact center / help desk experience an asset.
  • What about the Benjamin’s?

    At Swoop, we’re committed to offering a fair and competitive total compensation package that starts with a solid base salary, and complemented by perks like performance based profit sharing, a company-matched savings plan, flexible group benefits and of course, flight privileges.

    We celebrate differences and diversity.

    Swoop is an equal-opportunity employer, and our workplace culture is one where diversity and differences are embraced, appreciated and celebrated.

    We do not discriminate based upon race, religion, colour, national or ethnic origin, sex, sexual orientation, gender, gender identity, gender expressions, transgender status, marital or family status, disability, age or convictions for which a pardon has been granted.

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