Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our ambassadors.
The Security Officer will contribute to the overall success of the hotel by providing superior customer service and specialized services to the evening / night shift, while maintaining the safety standards for guests, ambassadors and property at the hotel.
Provides some duties that are routine and straightforward such as patrols the property, including parkade, guest floors, back offices and function rooms.
Also provides services of a moderately more difficult nature using problem solving and conflict resolution skills on a situational basis.
Responsible for considering the security and safety of the property, the Ambassadors and guests when completing tasks.
Secure specific areas of the hotel and complete Security checklist nightly.
Demonstrates knowledge about local situations and activities (i.e.,events, security concerns such as thefts) and how they may impact guest services;
informs others as appropriate .
Provide advisory assistance in emergency situations, and contacting the necessary external authorities depending on the situation.
Responds to any noise complaint & possible trespassing in the property and dealt with accordingly.
Responds to guest requests for extra or additional amenities or items, which may include room service requests.
Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries .
Follows established procedures and policies when completing tasks .
Operates within boundaries of authority and adheres to company policies and practices .
Focuses on immediate priorities.
Maintains health and safety standards and complies with all regulations.
Report any incidences in a timely manner to designate Managers.
Other duties as required
Skills / Knowledge / Experience :
Secondary school diploma
Alberta Basic Security Training Certificate, required
12 months of related experience preferred
Basic level in the use of MS Office Suite
Ability to work flexible hours (overnight)
Demonstrates the Coast Core Values at all times
Experience with conflict resolution preferred
Advanced communication, interpersonal, and customer service skills
Able to multi-task and has initiative
Professional attitude and appearance
Clear understanding of all relevant operating policies and procedures
Workplace Hazardous Materials Information System (WHMIS) training
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
Pay Type Hourly
Travel Required No
Required Education High School
Job Start Date Monday, September 28, 2020