Senior DispatcherSenior Dispatcher
Remco Group
Brampton, ON, CA
23h ago

We are currently looking for a Senior Dispatcher for our Brampton location.

An essential part of the Senior Dispatcher's role is to coordinate and manage the most efficient loads to maintain cost-

effective to the Company. An important aspect in this role is to try to combine shipments based on their routes and timeline to minimize how many trucks and drivers are out, rather than sending each order out individually.

Duties and Responsibilities :

  • Schedule and dispatch drivers to pick up and deliver loads to and from customers
  • Be the reliable point of contact for the drivers to successfully balance the driver’s health and safety with customer requirements
  • Assist in achieving the objectives of the pick-up and drop-off (P&D) operations, such as % on-time delivery, stops per hour
  • Manage on time performance of deliveries
  • Maintain contact with drivers throughout the day
  • Bring to the attention of the Driver Trainer and / or Driver Management team any driver problems impacting the operation (Pick up & Delivery (P&D) or Dock)
  • Plan the P&D activities and staffing required to meet the objectives (and to advise the Driver Trainer of the requirements)
  • Ensure drivers are aware of all / any unusual delivery / pickup requirements and update TMS System (Truck Mate)
  • Ensure drivers are made aware of all appointment deliveries, cash collects and C.O.D.’s
  • Prioritize and assign pickups to drivers to ensure maximum efficiency
  • To be familiar with all P&D routes and any problem areas
  • Ensure all appointment freight is brought to the attention of the AM Dock Supervisor and is loaded in a way to ensure on time delivery
  • Monitor and track all equipment as assigned or moved
  • To perform driver checkout as required
  • To assist drivers in resolving any conflicts in a professional manner
  • To ensure all updates in Truck Mate System are done in real time for statuses of all trucks and trailers.
  • Any other duties that are assigned
  • Requirements and Qualifications :

  • 5+ years’ experience in a dispatcher role
  • 2+ years’ experience in a supervisory role
  • Solid judgement, problem-solving and decision-making skills and a proven record of taking the initiative and responsibility
  • Excellent communication skills, with the ability to communicate within a diverse environment
  • Previous experience in the Transportation industry considered an asset
  • Working knowledge in software applications such as Word, Excel, Truckmate
  • Remco is committed to providing equal opportunity for all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristics protected by provincial laws.

    If you are selected to participate in recruitment, selection and / or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation.

    Any information collected relating to the accommodation will be addressed confidentially.

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