Office Manager
Service Corporation International
Campbell River, British Columbia
3d ago

Overview & Responsibilities / Aperçu et responsabilités

We currently have a full time opening for an Office Manager at Sutton's Campbell River Funeral Home in Campbell River, British Columbia .

This is the opportunity to be part of the Dignity Memorial® provider network and grow your career in the funeral, cremation and cemetery services business.

For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.


Manages and coordinates the operational activities of a funeral home, cemetery and / or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.


Oversees processing of all accounting support functions including but not limited to :

Collections of all accounts receivable

Verifications and payments of all accounts payable invoices

Controls of receipt and deposit of cash payments received

Maintains petty cash account and disburses the same in accordance with company policies and procedures

Reconciliations of all accounts

Cash advance checks

Same Day Check requests

Bank deposits

Verifies / audits cash disbursement reports

Tracks Capital Expenditure Authorizations (CEAs)

Orders supplies for the office and completes inventory counts

Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets

Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments

Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation

Schedules incoming orders and drivers for the ambulate service

Completes various funeral / cemetery reports and files accurately

Supports Sales as necessary requiring an understanding of JD Powers

Assures compliance with all Company policies and procedures to include :

Sarbanes Oxley (SOX) audit

Diversity University (DU) training

Interment Verification Training (IVT) audits

Day Sales Outstanding’s (DSO) related to financial and administrative areas.

Assists in preparing and / or overseeing all funeral / cemetery-related forms

Reviews time cards and administers corporate payroll policies and procedures

Administers local Human Resources (HR) processes such as completing Payroll forms, processing new hire paperwork, benefits enrollment forms, background checks, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9’s, etc.

Not applicable in Canada.

Ensures all new associates receive new hire orientation

Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators

Maintains vehicle records / licenses

Processes expense reports

Updates General Price Lists (GPLs)

Manages all Alarm Systems (codes, working order, etc.)

Assists with funeral services and Making Everlasting Memories (MEMs) as needed

Coordinates daily activities with business unit as well as other departments

Trains associates in the proper administration of policies and procedures

Services customers by interacting with families in a professional and compassionate manner

Maintains and updates customer records

Updates company website with current obituaries and ensures obituaries are placed in newspapers

Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations

Behaves in a supportive way to enrich the work environment

Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance

Performs other duties as assigned

Requirements & Qualifications / Exigences et qualifications

Education :

  • High school diploma, GED or completion of a diploma training program at a college or technical school.
  • Experience :

  • 2 5 years bookkeeping, general office, clerical accounting, and Accounts Payable experience required
  • Knowledge, Skills & Abilities :

    Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required

    Excellent communication skills both orally and in writing

    High level of compassion, integrity, and confidentiality

    Problem solving skills

    Ability to multi task and set priorities

    Detail oriented

    Must be flexible and able to function in a face-paced environment

    SCI Overview / Vue d'ensemble

    Who we are. What we do.

    We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work.

    We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

    We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements.

    We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique.

    For us, there is no greater responsibility than honoring and preserving the story of one’s life.

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