The Sales Associate is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty.
Sales Associate compensation is commission-based and is directly tied to sales volume results.
Consistently deliver extraordinary service to all customers.
Exceed all sales and service goals and targets.
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.
Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars.
Perform floor recovery, visual merchandising, price change, and related sales support tasks.
Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
Resolve all customer service issues and partner with selling management on any issues outside of guidelines.
Perform other duties, as assigned.
High school diploma
Proven ability to exceed sales targets
Highly collaborative; working with and through others in a team-oriented environment
Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
Minimum of two or more years experience in a commission-based sales environment
Prior retail sales experience in a luxury environment preferred
Entrepreneurial, competitive, self confident, and self-motivated
Consistent achievement of daily, weekly, and monthly sales targets
Growth in number of clients (new and existing)
Growth in repeat business from clients
Delivery of extraordinary service to customers