We are looking for keen sales and service professionals to join our contact centre as Sales Consultants, with a number of positions available.
We pride ourselves on providing the best service to all our customers and partners to ensure they have a great experience and the flexibility needed in today's climate.
We are expecting a big return for domestic tourism and we need great people to help us.
At AAT Kings, no two days are the same, one day you're selling a day trip at Uluru and the next you may be assisting our guests book a short break to Kakadu and Arnhem land.
You'll become a specialist across our day tours and short breaks product range to pro-actively and effectively convert enquiries into bookings.
Key activities will include;
Manage all guest enquries efficiently and accurately from credit requests, refund requests, cancellations and sales.
Convert sales leads from multiple sources to bookings, upselling and cross selling where possible
Maintain a superior level of sales and service standards as you work towards monthly and annual targets
Be a keen problem solver and look to find solutions for agents and guests on the first contact
Participate in ongoing learning and development activities
Maintain up to date and accurate product and policy knowledge to best service our guests
Back office support as required
Work a flexible 7 day roster including early morning shifts (630am start), evening shifts (9pm finish) and rotating weekend shifts
Who we’re looking for
We are looking for a service and sales professional who is comfortable with and enjoys working to targets. As a strong communicator in all formats, you will also be a strong relationship builder.
To be successful you will;
Display strong customer service skills at all times
Possess a flexible and adaptable approach to work in order to work with changing demands
Bring proven experience and results in a sales based role preferably in a service related environment
Possess a strong knowledge and understanding of the Australian and / or NZ market / destinations or willingness to learn
Be curious and contribute to the improvement of processes and systems through feedback and action.
Be competent in Microsoft Office Suite and confidently pick up new systems
Those with a travel / tourism and or insurance background will be highly regarded.
Benefits & Perks
As a valued member of the AAT Kings team, in return you will get :
Full training provided
Career development opportunities available
Travel discounts for you as well as family and friends
Employee Assistance Program