Lead Advisor, Process Engineer
4d ago

Job Description

Seeing beyond numbers º

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive.

Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States.

We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within LBC, a subsidiary of Laurentian Bank Financial Group

The Process Engineer will be responsible for leading large-scale process initiatives throughout Laurentian Bank to drive improved performance in cost, quality, delivery, sustainable productivity, customer satisfaction and risk reduction.

The ideal candidate is passionate about leading change and driving results through influential leadership and process excellence methodologies.

Actively contributing as part of the broader Process Excellence team, the Process Engineer is charged with execution of the Process Excellence vision and strategy with a focus on process optimization supporting Laurentian Bank priorities.

This role requires a strategic problem-solver who is an effective influencer and has a high degree of business insight. Key to success is the ability to understand processes, how they align to transformational initiatives and how to make impactful changes to better align to the Laurentian Bank strategy.


ºChampion the development and delivery of the Process Excellence Training Certification Program

ºFacilitate key strategic discussions. Provide thought leadership around operational excellence, digitization, automation, investment prioritization and optimal resource planning

ºMaintain a pipeline of improvement initiatives. Identify opportunity areas where process re-engineering can significantly impact efficiency, quality, and user experience.

Solicit, collect and prioritize business process improvement candidate projects by partnering with leaders, process owners, and business stakeholders, as needed

ºLead process engineering initiatives to optimize customer experience, increase process velocity and agility, minimize costs, and set the stage for orderly growth and expansion

ºResearch process improvement tools, techniques, and technology to determine potential impact and opportunities to provide additional value to the organization

ºServe as an expert resource to the business on process excellence philosophy, methodology and tools, developing and mentoring peers on Process Excellence methodologies


ºBachelor's degree in Engineering, Business or Computer Science

ºLean Six Sigma, PMP and Agile / Scrum credentials required

º10 years of experience managing large scale transformational projects in a complex business and systems environment (Financial Services industry preferred)

ºPrior experience working on Robotic Process Automation (RPA) initiatives from ideation to implementation to post production maintenance

ºWorking knowledge of Business Intelligence reporting applications (Power BI, Tableau)

ºAble to analyze information, make connections and apply deep level thinking

ºExcellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively

ºProven success providing Senior Leaders and Executives with succinct communications (written & verbal)

ºSelf-starter who thrives and can multitask in fast-paced and often ambiguous environments

ºPrior consulting experience is a plus

ºBilingual (English and French), an asset.

Additional Information

Equity, Diversity & Inclusion

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities.

We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.


Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.


We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

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