Customer Service Coordinator
Kintetsu World Express (Canada) Inc
Mississauga, ON, CA
2d ago

KWE Canada has followed an aggressive growth program to become one of the largest forwarders in Canada and recognized for our quality of service and dedication to building partnerships with our clients and suppliers.

KWE is looking for dynamic, highly motivated team players who are dedicated to excellence and welcome challenging and rewarding opportunities.

We offer excellent benefits, opportunities for growth within the company and salary commensurate with experience.

Position Summary

The Customer Service Coordinator will provide excellence in customer service and will be a first place of contact for client inquiries, concerns and complaints.

He / she acts as a liaison between staff members and outside customers. Must have Air import or Air Export knowledge.

Qualifications

  • Assist departments in the preparation of delivery instructions, monitor / trace International shipments as required
  • Coordinate special projects as assigned, coordinate and monitor movement of shipments from overseas offices and send pre-alert notices to customers for upcoming shipments.
  • Ensure business relationships and services levels are maintained (customers and vendors). Respond to overseas enquiries, and trouble shoot.
  • Complete accurate monthly reports as requested by management and customers, and support the sales department in negotiating rates and quotes for services
  • Ensure accurate filing system(s) are maintained, update / input details of shipments in system and ensure accuracy for billing.
  • Participate in various customer service appreciation events (including; meeting, luncheon, etc) to assist in the retention of current customer base.
  • Responsible for the effective maintenance of the companies ISO Policies. Participate in meetings and overall objectives for the terminal.
  • Requirements

  • Post secondary studies in Logistics and / or 3+ years’ experience in Transportation / International Trade industry or equivalent.
  • Strong customer service and communication skills
  • Ability to work in a team environment
  • Proficient computer skills, including Word, Excel and PowerPoint
  • Strong work ethic, ability to work extra / odd hours
  • Able to multi-task in a fast paced environment
  • Employees of Kintetsu Canada enjoy a safe, diverse and fair working environment. We offer our full time employees a comprehensive benefit program including coverage for extended health, dental, Life, AD&D and LTD insurance packages, company sponsored pension plan and Registered Retirement Savings program.

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