Inside Sales Support Representative - term until September 2023
Wawanesa Insurance
Edmonton, AB, CA, T6E-6A8
6d ago

Job Overview

Responsible for developing and managing our existing agent / agency network in a specific region through inbound / outbound calls and acting as a liaison between our producer force and the head office with a focus on promoting our products and soliciting new business through brokers.

Job Responsibilities

  • Interact directly with agents to promote marketing / agency services and tools through inbound / outbound calls and emails.
  • Establishing rapport and service with current broker network and seeking new brokers to do business with. Work closely with brokers to ensure prompt service to clients.

  • Using a database to track inbound / outbound calls : who was contacted, what was discussed with brokers, and when to follow-up.
  • Become an expert on all products in order to communicate and promote Wawanesa Life products throughout the organization and the independent system.
  • Keep informed on company contracting procedures and pricing.
  • Providing support to Life Brokers via email / phone, ex : contracting, licensing and commission inquiries, product inquiries, building insurance quotes, software inquiries, and marketing material questions.
  • Become familiar with marketing materials available : brochures, posters, flyers, bulletins, memos, product guides, PowerPoint presentations, Life Broker software.
  • Become familiar with underwriting and new business procedures to assist brokers in soliciting business.
  • Research and technical responsibilities, keep informed on Agency Services issues : i.e. contracting and licensing regulations and procedures.
  • General department office assistance, which includes covering other desks during absences to order supplies, broker licensing and contracting, completing reports, and providing assistance to supervisors.
  • Perform other duties as assigned
  • Qualifications

  • Preference will be given to individuals with a post-secondary education degree / diploma.
  • Proficiency in Microsoft Word and Excel.
  • Ability to build and maintain effective, professional relationships.
  • Strong oral and written communication skills as well as listening skills.
  • Have confidence when and take pleasure in speaking to individuals over the phone.
  • Creative and technical skills, ability to problem-solve, and strong attention to detail.
  • Ability to establish priorities and meet deadlines.
  • Ability to work independently and as part of a team.
  • Service oriented, with a positive attitude and a strong desire to succeed.
  • Ability to take initiative and act effectively in various circumstances.
  • Proven track record of trustworthiness, dependability and ethical behavior.
  • Experience / knowledge of life insurance products is considered an asset.
  • License to sell life insurance products considered an asset.
  • LI-Remote

    Wawanesa provides its employees with a respectful , challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals.

    Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan).

    Wawanesa provides a stable environment for its employees in today’s challenging markets.

    Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all.

    Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status : race / ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy / childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status.

    Accommodations are available upon request throughout all aspects of the selection process.

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