Senior Business Analyst- Service (12 month contract)
Central 1 Credit Union
Vancouver, Canada
39d ago

Company Description

When you’re passionate about what you do and where you work, the rest comes easy. That’s the culture at Central 1 Credit Union, and that’s precisely what we’re looking for from you.

Supporting over 100 member credit unions across British Columbia and Ontario, we’re the backbone of the credit union system in both provinces taking care of everything from online services and product development, to payment processing, trade association services and more.

Our team of over 600 employees represent some of the most innovative, passionate individuals you’ll ever meet; people who honestly care about the organization, its members and each other.

In other words, people who love what they do.

Job Description

The Business Analyst- Service Delivery acts as a subject matter expert (SME) regarding Central 1’s Digital & Payments Features and Products from the perspective of client implementations.

A Business Analyst typically works on a number of concurrent, complicated, unique, and / or standard projects of varying size and complexity.

The projects are executed primarily on behalf of external clients and are conducted with a relentless focus on client satisfaction.

The Business Analyst engages in discussions with all levels of credit union staff to understand the scope and impact of any proposed initiatives and is comfortable addressing complex challenges.


Minimum of 5 years’ experience with visible progression related to responsibilities and project complexity in the financial services industry, including 3 or more years of experience working as a systems or business analysis and demonstrable project management and / or client management experience, preferably in a business environment focused on external clients and including significant IT deliverables

Experience of acting in a consultancy capacity guiding clients to appropriate decisions

Ability to think strategically, conceptually and analytically; able to prioritize; able to communicate effectively both orally and in writing

Demonstrated adaptability and flexibility in meeting a variety of clients’ needs by adjusting approach based on best practice, efficiency, effectiveness, and appropriateness for clients’ requirements and budgets

Experience writing and reviewing a variety of business- and project-focused documentation; highly developed business acumen

Experience working in a matrix organization with cross-functional teams; must be comfortable negotiating and managing resources

Experience in a lean organization, web development, agile software development, banking host systems, payment services and / or multi-

channel banking would be considered an asset.

Additional information



  • Leads consulting activity with all levels of client staff where the Service Delivery function is expected to scope work;
  • recognized and appreciated as a subject matter expert (SME)

    Demonstrates leadership and initiative within Central 1’s delivery team and Central 1 as a whole; available to consult with on an as-needed basis

    Provides insight to complex projects and expertly manages a wide range of stakeholders (including senior management / executives / 3rd parties)

    Performs other duties as required to deliver exceptional service and to support Central 1’s business goals.

    Executing, Monitoring and Controlling

    Creates and maintains artifacts associated with Client initiatives

    Ensures that implementation planning is completed in a timely manner and that all appropriate resources are made available either independently or in conjunction with a Project Manager

    Ensures project deliverables meet stated requirements and are delivered to the required standard of quality within the specific constraints of time and cost

    Uses and understands the importance of the ticket management system in maintaining up-to-date information relating to projects / change requests

    Uses demand / time tracking system to complete billing for client projects as needed

    Monitors projects and provides appropriate updates to clients on progress, including general progress updates, budget updates, and risk and issue updates either independently or in conjunction with a Project Manager

    Tracks and manages any issues as they arise

    Defining Scope

    Speaks with clients to determine and agree project scope (statement of work) and key success factors; understand clients’ priorities

    Documents scope and other aspects of projects using templates where appropriate, and creates customized documentation as required

    Coordinates resources from other teams to conduct solution analysis and determine estimated effort for required work

    Able to identify, document and walk clients through differing options if identified, providing advice as needed and conducting walkthroughs or demonstrations as required.


    On completion of involvement in an initiative, ensures appropriate transition and handover where required


  • Develops and maintains knowledge of Central 1’s family of products, application functionality and the high-level architecture of Central 1’s hosting environment;
  • actively applies this knowledge in day-to-day discussions

    Works closely with Product Managers, Service Delivery and other departments to identify opportunities for process and product improvement

    Works with other Business Analysts in Service Delivery to ensure on-going development of Consulting skills.

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