Bilingual Banking Contact Centre Rep I
Great Connections
Toronto Ontario
6d ago

Our client, a leading Canadian banking institution, is looking for a Contact Centre Rep to join their Finance team. We are looking for Bilingual Customer Service professionals with previous Call Centre experience.

Contract term : 29 / 07 / 2019 to 28 / 01 / 2020

Full-time : 37.5 hours

Schedule : Rotational; Mon - Fri 7 : 30am - 9pm; Saturdays 9am-8pm

Must Have :

  • Customer service skills
  • Strong communication skills verbal & written
  • Interpersonal skills gel well with the team
  • Previous call center experience
  • Results driven
  • Attention to detail
  • Bilingual - English / French
  • Nice to Have :

  • Previous banking experience
  • Summary : The main function of a Contact Centre / customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

    A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-

    up as needed. Customer service agents may be inbound, outbound or a combination of both.

    Job Responsibilities :

  • Create a legendary customer experience at every interaction by quickly and promptly responding to requests through email, fax and phone
  • Exceed expectations by contributing to an exceptional experience
  • Manage and maintain account information by completing all requests and updates quickly, accurately and efficiently
  • Provide a first time right response to all incoming e-mail requests submitted by internal and external partners
  • Take ownership of all calls, email or fax requests by ensuring all inquiries are investigated and resolved in a satisfactory manner
  • Assist the Team Leader in communicating process & policy changes to the team
  • Contribute to the achievement of business objectives by meeting Service Level Agreements (SLA)
  • Identify and aim for improvement initiatives to contribute to a positive customer experience
  • Actively participate in Service Observational coaching (SOC) and action planning
  • Achieve and maintain compliance and regulatory objectives to support the business
  • Display appropriate telephone and email etiquette when communicating with customers (both internally and externally)

    Please send your resume to careers with the subject title Bilingual Banking Contact Centre Rep Toronto


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