The Salesforce Industries Communications Cloud Solution Architect leads one or more work streams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key work you're doing.
We serve as hands-on advisors, using strong communication skills, solution and / or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.
Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as acquire customer acceptance of the delivered solution.
We are capable of driving difficult conversations and removing roadblocks to complete the business strategies. We are proficient at analyzing issues and obstacles to settle root cause, and can identify appropriate corrective action.
We connect with technical and business customers from all levels through C-suite. On a day to day basis, we interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions.
We also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.
Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed.
They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives.
Solution Architects give to thought leadership and standard methodologies by engaging with the cloud-specific practices teams.
They will give both internally in their Community and externally in the marketplace.
YOUR IMPACT : Responsibilities
Salesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform authority to the company’s largest, most sophisticated enterprise customers.
Here are some salient responsibilities the role entails -
Serve as a trusted advisor to the client
Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
Work collaboratively and having very strong communications skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution
Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
Review and accurate project / program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
Drive a program vision while advising and articulating program / project strategies to enable technologies including the Salesforce platform
5+ years of proven experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success
Extensive experience in the Communications / Media Industries
For Comms Industry only - Familiar with TM Forum Frameworks - preferably certified in eTOM / TAM / SID frameworks.
Extensive experience with configuration and customization on the Salesforce platform preferably in SFI Communications Cloud (Vlocity)
Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
Experience leading discovery sessions, business process modeling (As Is / to Be), mapping user centric journeys, product and data model definitions, integration specifications, business requirements, writing user stories and providing detailed system and functional designs, High Level Architecture diagrams.
Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc.
as well as making recommendations for future state improved processes and system designs
Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of team members
Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
Must be a standout colleague as demonstrated through a customer qualification of a large scale / enterprise implementation with multiple work streams
A great listener with the ability to connect with people in diverse roles
Resourceful and entrepreneurial thinker who can work through and solve problems
Possible travel of about 25%, but exact travel requirements will vary based on customer
Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
Shown results in delivering high value business outcomes using an agile approach
Validated results leading customer and / or partner success stories
Relevant Salesforce certifications and consulting experience are strongly recommended
For Colorado-based roles : Minimum annual salary of $86,800. You may also be offered a bonus, restricted stock units, and benefits.
More details about our company benefits can be found at the following link :
If you require assistance due to a disability applying for open positions please submit a request via this .
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at Salesforce and explore our benefits.
and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
and do not accept unsolicited headhunter and agency resumes.. and will not pay any third-party agency or company that does not have a signed agreement with. or .
Salesforce welcomes all.