About our Client
Our client is a leading manufacturer ofspecialistsporting equipment. They are looking for a new Customer Service Rep to join their busy Burnaby-
based team. In this role, you’ll be responsible for providing a high level of service to customers and dealers over the phone, email and online.
To be successful in the role you must be fluent in English andFrench,and have previous Customer Service experience, ideally in a similar environment.
This is a great opportunity for an experienced customer service superstar to join this active and busy team. Apply today!
Provide exceptional service to all customers via emails, phones, chat and any future channels
Process inline orders received via phone, fax and email
Support the outside sales rep and the dealers within an assigned territory with proactive day to day sales & administrative support
Resolve customer inquiries and concerns quickly and with a sense of urgency
Provide product knowledge by communicating features, fabric properties, and function of the product.
Be the voice of the company by having a positive attitude, by proactively solving problems and by addressing customers concerns with the different teams
Educate customers about promotions and sales initiatives
Ensure that orders are released and shipped on time and in full, via proactive order management
Process returns and warranties as per our policies
Collaborate with the eCommerce, Operations and Customer Service teams on supporting and delivering best customer service practices
Liaise with our operations and product teams to address customer issues
Support the business with additional projects, duties, and assignments as required
2+ years’ experience in customer service, ideally in a retail / wholesale / e-commerce environment
Exceptional communication skills, both written and verbal
Previous contact center experience, providing both email & phone support
Positive, energetic attitude and a quick learner
Bilingual French / English
Customer service oriented with a natural desire to care for the needs of others
A deep desire to make a difference for the customers
Coachable, adaptable, and open to change
An interest in running, cycling or general health and fitness is a strong asset
Click to apply for this job immediately, or contact one of our local offices to speak with one of our friendly consultants.
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