Position Overview The Solution Consultant understands and can deliver world-class customer service by being highly skilled at uncovering customers’ needs, then following through with enlightening solutions.
They are the first person customers meet when they enter the store. They guide them advising, selling, and setting up their new products.
Our Solution Consultants are accountable for :
Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about
Demonstrating knowledge of the products and services we sell in all channels (in-store, online and mobile) and commit to ongoing learning to continuously improve their skills by completing all training and attending all meetings
Team members may act as a mentor for others to support their development
Proactively connecting with Customers in-person, by phone or by email to provide an outstanding customer experience that will result in long-
term relationships and manage customer interactions from end to end
Achieving sales targets through the effective use of solution selling and customer experience programs
Contributing to a positive in-store experience by completing non-selling tasks including housekeeping, inventory, replenishment and merchandising tasks and opening and closing procedures
Contributing to strong operational excellence by applying all policies and procedures to ensure compliance, safety, financial accuracy and reliability
Our Team Members Our customer-facing team members are TELUS’ most valuable resource. You create a great experience for customers in a fun and inviting atmosphere that you are proud to be part of.
We believe that you’ll find our fun and high-performance culture personally fulfilling, professionally challenging and financially rewarding. What makes you great?
You advocate for our customers’ needs and create a personalized experience
You genuinely display empathy in every customer interaction
You are an exceptional communicator you listen, you’re honest and clear
You can get things done by leveraging the TELUS teams unique talents
You proactively adapt to meet the changing needs of our customers
Competitive pay, plus store performance bonuses and incentives
Discounts on the coolest and newest wireless technology
Health benefits and wellness at work, like massage therapy and fitness memberships
TELUS pension and share purchase plan
Learning and development opportunities to take your career to the next level
A respectful workplace that is involved in the community
Recognition programs and career excellence rewards
Required Skills & Abilities :
Proven track record in delivering positive customer experiences and achieving sales targets with strong overall customer service orientation
Passion for the latest wireless technology, lifestyle solutions and achieving great results
Ability to multi-task and service multiple customers
Excellent communication skills (oral and written)
Friendly , helpful and outgoing style with strong social skills
Required Education & Experience :
Successful completion of Grade 12
Minimum 2 years’ experience in customer-facing role in retail , hospitality or similar field
Participation in extra-curricular sports, clubs or volunteer activities
Other Requirements :
Required availability for evenings and weekends to meet customer requirements
Ability to access and participate in online training from home
Ability to travel for training and to support other locations up to 35 kms
Commitment to our Values : TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviours that are reflective of our values :
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
In order to be considered on a vacancy :
You must be performing at standard in your current role for a minimum of 12 months*
The opportunity should align with your CCDP
You are responsible for notifying your support person of your application
You must apply online
Or in accordance with applicable collective agreement Who is TELUS? You are part of a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.
Your passion for demonstrating our values and delivering on our Customers First commitments helps to drive our success, ultimately making a difference for our customers, our shareholders, our communities and our team.
Thinking of taking your career at TELUS in a different direction? Then apply online today. This just might be the right move for you.
At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.