Customer Service / Project Coordinator
Regis and Smith
Toronto, ON
5d ago

Overview

Our company is changing the way businesses connect!

About the role :

You will handle all Support Tickets utilizing ZOHO support system and ensure that all service calls are handled and closed in a timely manner.

You will also be coordinating the dispatch of all technicians to fulfill all labour requirements for projects and service calls.

Requirements :

  • High school diploma
  • Experience in Customer Service
  • Valid Ontario Driver's license and a vehicle.
  • Must be willing to accept flexible hours within a 7-day work week.
  • Strong computer skills and familiarity with Word, Excel
  • Strong Oral and Written, Communication, Organization and Problem-Solving skills
  • Pro-active, good at multitasking, and thrives under pressure while meeting time lines
  • Self-directed with strong work ethic, effective problem solving and customer service focus
  • Working knowledge of cables, adapters and installation accessories is an asset
  • Previous experience in the Data Communications and A / V industry is an asset but not required
  • Experience in Project Management, Project Coordination is preferred, not required)
  • Responsibilities :

  • Handling of Service Requests from Customers / Cenero / Healthcheck
  • Adding all required info in ZOHO support from start to finish
  • Dispatching techs for support calls
  • Ensuring ZOHO is current and all Service tickets are closed in a timely manner
  • Constant management and organization of ZOHO Support customer account database
  • Invoicing of Support Tickets once completed
  • Facilitate with Technicians in obtaining Service Work-orders after a Service call has been completed
  • Create quotes for clients
  • Schedule Remote support for client
  • Ordering Parts through ZOHO projects
  • Management of warranty repair with purchasing team
  • Work with clients to obtain proper information regarding issue & site
  • Follow up with client after issue has been resolved or when an additional visit is required to update client with next steps
  • Responding to support tickets in a timely manner
  • Updating clients after a Service call has been completed or if there are next steps to be taken for resolution
  • Ensuring that information is provided to coordinator regarding support related work at the TGIF weekly meeting
  • Liaise with various dept. to meet deliverables for support calls
  • Backup to Support Services Coordinator
  • Advantages :

  • Starting salary is $42K - $48K (potential to earn more)
  • Transit accessible (5 minutes away from Donlands subway station)
  • Apply
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