Service Solutions Specialist
ATS Automation
CA, ON, Cambridge
24d ago


Join the Winning Team at ATS Automation, a great place to automate your future! Take your place among the best in the business, and grow your career with ATS.

Join an environment where a passion for innovation is combined with an uncompromised commitment to quality.

The After Sales & Service team in our Cambridge Life Sciences Division is looking for a bright, ambitious Service Solutions Specialist to drive bookings to plan within the acceptable margins tolerance and contribute to our VOC scores by exceeding customer expectations.

The Services Solutions Specialist will develop our understanding of customer’s assets and identify where our standard service products adds value.

The Services Solution Specialist will pro-actively create, articulate and deliver our solutions to customers.


The Service Solutions Specialist will develop our understanding of customer's assets and identify where our standard service products add value to them.

The Service Solutions Specialist will pro-actively articulate and deliver our solutions in partnership with the customer's account manager.

The Service Solutions Specialist will meet their bookings plan within the target margins, and exceed customer expectations in all of their activities.


Build sustainable and mutually profitable relationships with customers through pro active business development efforts.

Meet bookings targets and performance metric quotas

Identify and assess customers' assets and needs.

Develop company's asset intelligence and manage pipeline through the use of CRM.

Pro-actively contact current and potential customers to educate them on company's services and develop business opportunities.

Write and deliver technical service proposals in a timely fashion that exceeds customer expectations.

Support the CAPEX Account Managers in their overall account strategy.

Support the CAPEX sales and application team with service literature to be included in their proposals.

Leverage Regional Service Resources and their geographic proximity to customers in the development of opportunities when it adds value.

Accurately forecast bookings on a monthly and quarterly basis.

Keep records of customer interactions and file documents using CRM, ERP and other available technologies.

Attend meetings, sales events and trainings to keep abreast of the latest customer service product developments.

Support Service Back-End and ATS colleagues in exceeding customer satisfaction.

Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS / sortimat Code of Business Conduct.

Adhere to all health and safety rules and procedures.

Adhere to all International Standardization Organization (ISO) Procedures / Forms / Work Instructions as well as department procedures.

Support and participate in Quality Management Program.

Off-hours availability may be required.

Q UALIFICATIONS : Education / Experience :

Education / Experience :

Associates degree in a technical field and 3+ years sales' experience in a service environment

Experience with CRM use and pipeline management.

Automation equipment experience is a plus.

Secondary language skill in Spanish or German is a plus.

Required Skills :

Demonstrated ability to achieve sales targets.

Solid communication and interpersonal skills - verbal and written

Dynamic, customer-oriented personality who operates well in a goal-oriented environment.

Strong written skills and attention to detail. Proposal writing is a key part of this role.

Comfortable with up-selling and pro-actively developing new opportunities.

  • Knowledge of computer programs such as Salesforce, Excel, Word, MS Outlook, and Windows.
  • RSP with employer match

    Eligibility to participate in Employee Stock Purchase Plan

    Comprehensive benefits (including health, dental, employee assistance program)

    Special discount program on products and services including gym membership discount

    Subsidized breakfast and lunch daily; free gourmet beverages - coffee, tea and hot chocolate. Plus, every other Tuesday is Treat Day !

    Monthly In-Chair Massage clinic on-site with a Registered Massage Therapist

    Ability to participate in a variety of charitable events

    Social Club that offers BBQs and other social events throughout the year

    Work with other bright, talented people and discover opportunities for professional growth

    Be a part of a global organization that is a leader in its industry

    And much more!

    ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability.

    We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

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