What you will be doing
Product Release Management : Receipt, inspection and release of client specific products to market. Perform timely review and assessment of documents received from clients / foreign sites, including but not limited to, manufacturing and packaging records, Certificates of Analysis, Certificates of Manufacture, and other product release documents.
Perform quality and regulatory reviews and oversight on imported products as assigned making quality decisions and addressing or resolving problems based on analysis and consultation with clients.
Communication of batch status and issues effectively to all levels of the organization as well as supply chain.
Support Product Launch activities : Coordinate with clients and / or foreign sites or other internal departments with launch activities, the compilation of complete GMP Quality documents to support the importation of client products.
Provide Quality Assurance guidance and support to potential new clients or new products as assigned.
Management of Customer complaints : receipt and triage of customer complaints, analyzes customer complaints and identifies trends and tendencies with respect to lot, product, and type of complaint and determines the cause;
drafts complaint reports; recommends changes based on investigations and trend analyses
Maintenance of Master documents : Coordinate with clients and / or foreign sites for the receipt, review and updates to master documents to ensure compliance to GMPs and in relation to product release activities.
Maintenance of GMP Documentation : Maintain and review in-house and client-based quality documents such as APQR, stability reports, equipment and facility qualification / validation protocols and reports, product label, temperature study etc.
Sustain an effective system for maintaining copies of documents received from clients / foreign sites as well as those submitted to Health Canada, allowing ease of location and retrieval of records.
Management and control of changes : supports the initiation of change requests for equipment, primary and secondary components, processes, systems and documentation;
monitors follow-up with parties involved; ensures that deliverables are compliant pursuant to the change; closes changes upon implementation.
Management of trend reporting for changes.
Deviation / Non- Conformance Investigations : Investigate and document any discrepancies recorded during product handling and ensure product disposition decisions are made in conjunction with client and GMP regulations.
Involved in activities geared towards process and or document improvements : Support the QA department in ensuring Innomar GMP facilities operate and are in compliance with Good Manufacturing Practices and applicable Health Canada regulations at all times which may include review and approval of quality failures and non-
compliance investigations; perform follow-up on corrective and preventive actions pursuant to an incidents; assist with process optimization;
review of standard operating procedures; assist with internal and external audits.
Inspections : Provide support during audits / inspections by internal, client, third party or regulatory bodies.
Recall Management : provide support to the Senior Manager, QA for Product Recalls, including customer notification, coordination of customer returns and maintaining documentation.
AQPIC Activities : Assist the QPIC in the maintenance of standard operating procedures (SOPs) in compliance with Health Canada regulations.
Assist the QPIC in ensuring that Innomar operates and is in compliance with the Narcotic Control Regulations as set out by Health Canada.
Assist the QPIC to ensure that all transactions occurring at the respective distribution centre are in compliance with Innomar SOP’s relevant to the Narcotic, Precursor, and GMPs, including but not limited to Shipping, Receiving, Returns, Pick & Pack, Inventory Control, Credits, Security / Maintenance, Government Reporting, Record Maintenance, Destruction and Government reporting.
Assist the QPIC in providing the Senior Manager, QA with any reporting to Government, regarding narcotic discrepancies and other required reports.
Act as the back up to the QPIC.
Support Quality Organization : Provide assistance to the QA Senior Manager Quality Assurance as required. Performs other projects as assigned
What your background should look like
Bachelor of Science degree required
Minimum of 3-5 years’ experience in GMP Quality Assurance / Quality Control / Compliance
Direct pharmaceutical Quality Assurance / Quality Control / Compliance experience
Regulatory Affairs or Quality Assurance Certification as asset
Must have full and complete knowledge of the Good Manufacturing Practices and applicable Health Canada regulations and guidelines (i.
e., Drugs, Medical Devices, Natural Health Products, Narcotics, etc.) relevant to Innomar activities.
High level of organization and attention to detail.
Effective time-management and prioritization skills.
Motivated, Adaptable self-starter demonstrating a solution-orientated working style.
Efficient in compiling, managing and interpreting data from various sources (e.g. from clients and their affiliates).
Team player who respects all functional levels internally and externally.
Refined strategic, collaboration and presentation skills.
Effective interpersonal, written and verbal communication skills.
Knowledge of computers to effectively utilize common office applications (e.g., Outlook, PowerPoint, Word, Excel and Adobe Acrobat).
May involve travel (up to 20 %).
What AmerisourceBergen offersWe offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.
Competitive compensation packages
Comprehensive health and dental plans
Flexible & remote working options
Online peer-to-peer recognition program
Corporate discounts with multiple establishments, including fitness centers
Health & Wellness program with onsite yoga and massage therapy
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-
paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and / or business unit.
About AmerisourceBergen AmerisourceBergen is a publicly traded Fortune 11 global healthcare solutions company and is one of the world's largest pharmaceutical services companies.
Innomar Strategies , a part of AmerisourceBergen, is Canada’s leading patient support provider for specialty pharmaceuticals.
Through our Integrated Service Model, we deliver customized solutions to improve product access, increase supply chain efficiency, and enhance patient care.
Innomar is the trusted expert in specialty pharmaceuticals with an unwavering commitment to patients.