Join our team
You are a detail-oriented, customer-driven service professional who thrives in a collaborative and fast-paced environment.
Reporting to the Drug Operations Manager at TELUS Health, you are highly motivated, results-oriented and passionate about growth.
Here’s the impact you’ll make and what we’ll accomplish together
You will be an integral part of a small but growing team that manages the registration of pharmacies on the TELUS Health system and the maintenance of the pharmacy records, including changes, credentialing and compliance.
As part of the team, you’ll be responsible for :
Registering pharmacies to the TELUS Health Pharmacy Network
Conducting regular maintenance of existing pharmacy data
Providing monthly reports to management and multiple stakeholders
Managing the pharmacy database
Providing client resolutions for issues escalated to (second / third) level support
Communicating with the pharmacy community, provincial governing bodies, associations and pharmacy software vendors
Handling and overseeing projects to successful completion for both internal and external clients
Initiating pharmacy provider adoption on new TELUS Health initiatives
Providing client support to internal departments
You're the missing piece of the puzzle
One or more years of experience in customer service or a service-oriented industry
Experience in the Pharmacy Benefit Management industry would be an asset
Intermediate to advanced skills in using Microsoft (MS) Office products, including Excel, Word, Outlook, PowerPoint, and Access
Able to apply critical-thinking skills to resolve issues
Strong co-ordination skills
Ability to effectively communicate (written and verbal) with internal and external customers
College diploma or university degree