We're currently hiring a Senior Casualty Claims Advisor to join our Global Corporate & Specialty Casualty Claims team.
Support the broader GCS Casualty Team by handling minor CGL claims, Lessor Contingent claims, Bill 18 rental matters, Alberta CAP claims, Incident only claims, minor PD liability claims as well as minor Commercial Auto BI claims nationally.
Some other aspects of the role include screening claims / gathering additional information from customers / brokers for claim set-up as well as assisting other GCS staff members with administrative functions from time to time.
Possibility of handling some uncomplicated litigation matters.
Support GCS Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim matters
Provide superior customer service to our clients and stakeholders
High level of comfort dealing directly with key clients and broker on all claim related issues and other assistance as required
Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings
Ensure file reserves are set on a timely and accurate basis, in line with company protocols
Maintain control over expenses through pro-active handling techniques
Review and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service;
Provide instructions to vendors and TPA’s to adjust claims as required;
Ensure vendors and TPA’s adhere to company policies and procedures;
Clearly document and summarize file activity
Understand and adhere to Aviva’s claim procedures and guidelines
Ability to communicate and work well with other departments within Aviva and a keenness to learn.
Required Knowledge, Skills & Experience
CIP or FCIP Industry designation preferred
University Degree or College Diploma or equivalent Casualty technical work experience
3 + years previous claims experience;
2 + years of Commercial Claims; with a strong knowledge of Casualty Auto / GL and PD liability claims.
Client interaction experience
Technical competence in Commercial insurance
Excellent verbal and written communication skills
Computer proficiency; Excel, Word, PowerPoint, Outlook, ClaimCenter
Sound decision making and problem solving skills
Role model our values : Care More, Kill Complexity, Never Rest & Create Legacy
Stand as an expert and provide in-depth advice to customers and other stakeholders for GCS
Understand what matters to our customers
Think critically and collaborate with all stakeholders to get the best outcomes.
Your enthusiasm is infectious, you’re a self-motivated problem-solver and go the extra mile for our customers
Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process.
If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance.
If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.