Position at Victorian Order of Nurses for Canada Ontario Branch
Requisition Details :
Employment Status : Regular, Full Time (1.0 FTE)
Program Name : eHomecare
Number of Hours Bi-Weekly : 75
Job Summary :
The Super Site Administrator - eShift provides mobile and portable device technology support to all front line Nurses, Therapists and Care Technicians (PSWs) for the eShift Program.
Acts as the resource for the site(s) with hand held devices, tablets and laptop computers
Maintains inventory of hand held and portable devices
Provides set up and training to new and existing staff on the devices and applications including Outlook, Celltrak and eShift Technology software
Provides troubleshooting assistance to staff on the devices and applications and escalate where necessary
Responds to general inquiries from staff about the devices
Reviews and ensures that relevant staff sign the Handheld Device Agreements’
Determines the need for and support the repair or replacement in the event of damage to devices
Maintains records on device inventory and provide reports to site as required
Complete regular reporting of data from the software applications to assist in the efficiency and ongoing improvement of operations at the Site
Develops and updates training materials and manuals for local sites aligned to new initiatives
Maintains an awareness of VON Practice and Policy as they apply to software applications
Performs administrative duties to support operations including but not limited to completing and submitting administrative forms / IT Service Desk Tickets
Processes related invoices, allocating to appropriate cost centres, and follow-up as required to ensure accuracy.
Acts as primary liaison for IT / IS within the office.
Supports the onboarding of new employees arranging all necessary logistics, and technology.
Performs all other duties as assigned.
External and Internal Relationships :
Interacts with health authorities (LHINs), Software Vendors and partner agencies.
Maintaining relationships and provides supporting documents and metrics to funders and stakeholders as required.
Education, Designations and Experience :
Post-secondary education in relevant field or equivalent education and experience.
1-2 years relevant technology support experience for smart-phones, tablets and / or computers in fast-paced office or help desk setting including experience working in a health care environment.
Demonstrated experience and success in managing small projects.
Demonstrated experience writing reports, correspondences and other communication pieces.
Demonstrated ability to utilize adult learning principles in providing education / training sessions with small group and one to one sessions
Skill Requirements :
Proficiency in Windows OS and MS Office Suite programs as well as Adobe Acrobat.
Strong aptitude to learn and use computer applications and software as required.
Excellent oral and written communication skills.
Excellent interpersonal skills.
Able to maintain a consistent professional manner with both internal staff and external stakeholders and to maintain confidentiality at all times.
High level of accuracy and attention to detail.
Strong problem-solving skills.
Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines.
Demonstrated ability to work both independently and as a team member to achieve desired results.
Strong work ethic, reliable and self-directed.
Able and willing to embrace change and effectively manage stresses of a busy office environment.
Ability to speak French is an asset in French Designated areas.
Other Requirements :
Regular travel to sites across the region to support staff as required.
Work Conditions and Physical Capabilities : Attention to detail; Lift and carry using appropriate lifting techniques; Bend, push, pull, grip, reach, kneel, crouch using good body mechanics;
Walk, sit, stand, climb stairs; Hand movements.
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