The Job at a Glance
In the role of Parts Expert, the primary responsibility is selling the right parts to customers in a professional and timely manner, regardless of their geographic location.
Effective service is achieved by quickly and accurately assessing the customer's needs, researching, ordering, and ensuring delivery of the required parts.
As the face of the company, a Parts Expert plays an important role as they deliver professionalism, competence, and care that the customer experiences firsthand.
In-person customer service for parts counter sales is involved.
A Typical Day
Manage all inbound / outbound calls in a courteous, customer oriented manner
Research part manufacturers, manuals and be able to identify commercial food equipment parts to better assist customers
Listen to and understand customer needs and be able to provide quotes over the phone or at the counter
Process customer purchase orders through the computer system, ensuring accuracy
Be proactive in following up with customers to discuss the status and progress of purchase orders and parts research
Maintain strong relationships with the customers and manufacturers
Act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction
Other duties as assigned
To Land This Opportunity
Fluency in French is an added advantage
Minimum high school graduation required
3 to 5 years of customer service experience
Previous experience in a role that involved parts and / or online and catalog research, and hands-on experience working with equipment and / or machinery would be considered an asset
Experience using : Microsoft office (Word, Excel and PowerPoint), email applications (Outlook) and ability to learn new computer systems
Strong data entry skills and proofreading abilities
Ability to work in a high pressure, fast paced environment
Team orientated and customer service approach to work
Strong time management, organization and multitasking abilities
Excellent communication skills over the phone, in person, and through email
Customer, Service, Representative, (CSR), Client, Customer Service Representative
