Parts Advisor
Choquette CKS
Ottawa, ON, CAN
2d ago

The Job at a Glance

In the role of Parts Expert, the primary responsibility is selling the right parts to customers in a professional and timely manner, regardless of their geographic location.

Effective service is achieved by quickly and accurately assessing the customer's needs, researching, ordering, and ensuring delivery of the required parts.

As the face of the company, a Parts Expert plays an important role as they deliver professionalism, competence, and care that the customer experiences firsthand.

In-person customer service for parts counter sales is involved.

A Typical Day

  • Manage all inbound / outbound calls in a courteous, customer oriented manner
  • Research part manufacturers, manuals and be able to identify commercial food equipment parts to better assist customers
  • Listen to and understand customer needs and be able to provide quotes over the phone or at the counter
  • Process customer purchase orders through the computer system, ensuring accuracy
  • Be proactive in following up with customers to discuss the status and progress of purchase orders and parts research
  • Maintain strong relationships with the customers and manufacturers
  • Act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction
  • Other duties as assigned
  • To Land This Opportunity

  • Fluency in French is an added advantage
  • Minimum high school graduation required
  • 3 to 5 years of customer service experience
  • Previous experience in a role that involved parts and / or online and catalog research, and hands-on experience working with equipment and / or machinery would be considered an asset
  • Experience using : Microsoft office (Word, Excel and PowerPoint), email applications (Outlook) and ability to learn new computer systems
  • Strong data entry skills and proofreading abilities
  • Ability to work in a high pressure, fast paced environment
  • Team orientated and customer service approach to work
  • Strong time management, organization and multitasking abilities
  • Excellent communication skills over the phone, in person, and through email
  • Customer, Service, Representative, (CSR), Client, Customer Service Representative

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