Under the direction of the Senior Director, Programs, the Director is responsible for participating in projects; overseeing the strategic, budgetary and operational activities of the Specialty Services Programs.
The Director is responsible for the operations of our full range of services for the specific programs. The position will participate in other related projects and perform other functions as may be required from time to time.
including management of budgets.Responsible for the day to day management of the clientParticipate in strategic and tactical planning sessionsMake recommendations in the development of long-term strategiesPresent strategic and operational plans for the development of key business units, continued company growth and profitabilityUndertake the primary role in establishing / assigning appropriate account management implementationAssess and develop improvement plans for the Specialty Services management & operationsUndertake the primary role in establishing / assigning appropriate account management implementationLead proposal writing, contracting, client presentations, and pricingEstablish Business Plans, objectives and implementation strategies for integrated programs operating in the Specialty Services, including process flows, organizational structure, budgeting, resource allocation, and productivity tracking and improvements.
Responsible for Talent Management, Motivating Teams and Career Development StrategiesPerforms related duties as assigned.
operational policies and processesUnderstand the technology’s direction, trends and strategic business impact on key client initiativesDynamic leader who can energize multidiscipline work teams to learn and apply new skills and / or techniques to respond to the business needsKnowledge of full service call center programs an assetSchedule : Full-time