Client Success Account Manager
3d ago

Job Description

The Client Success Account Manager role is a fast-tracked position to develop a career in client growth, account management, and sales leadership.

Positioned within Meltwater's fastest-growing division, the Social Solutions Team, we are a full suite business-to-business Social Media solution, helping brands research, monitor, analyze, and manage social media channels and conversations.

This is a business-to-business sales and account management role that involves working with existing clients to help them optimize their Meltwater subscription and strategically expand the size of your portfolio over time.

This position deals with account renewals, account growth via upselling and cross-selling, and consultative selling.

Our clients are typically in the Marketing, Social Media, and Digital Departments, and we work directly with decision-makers in a very consultative fashion.

Meltwater isn’t a service that is used by just one industry, so you will get exposure to companies and organizations of all shapes and sizes across multiple verticals, helping you expand your business acumen all the time.

You will be responsible for managing a portfolio of around 100 clients, and you will be their dedicated Account Manager and point of contact at Meltwater, helping them to make the most of our cutting edge social media management and analytics tool.

In addition to training you to become a successful salesperson, we pride ourselves in being able to develop fantastic leaders, and our goal is to facilitate your professional growth.

We prioritize potential over experience and only promote from within. With offices in 60 cities across the globe, the opportunities to advance your career are unlimited!

To accommodate our rapid growth, we are looking for ambitious, driven professionals to join our team. The kind of person who is successful with Meltwater is hardworking, intelligent, and well rounded.

We are inspired by people who are self-motivated and hold themselves to a high standard, have a good sense of humor, and a willingness to succeed.

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