Senior Product Manager, Online Communities
Thomson Reuters
Toronto, ON
2d ago

About the Role

We are looking for a Sr. Product Manager for the Thomson Reuters Community who can help us shape the future. We want a leader with a passion to innovate, who likes working backward from the customer, and tackling complex ambiguous problems.

As a Sr. Product Manager, you will develop a comprehensive product strategy, roadmap, and set key business objectives (OKRs) for the Community.

You will leverage the knowledge of your product, as well as customer feedback and analytics to prioritize the direction and desired outcomes for your product.

You understand the power and importance of communities and can define the right solution for our next evolution of customer engagement while collaborating with business stakeholders across the organization.

You will be the voice of the product to key stakeholders to ensure their needs are met and that the product teams are getting the direction and support they need to be successful.

You will develop and actively maintain a product roadmap and backlog outlining the customer themes, epics, and stories while prioritizing the backlog to focus on the highest impact work for your team and stakeholders.

You will encourage the open exchange of information and viewpoints, as well as inspire others to achieve challenging goals and high standards of performance.

Responsibilities

Go from blank paper to innovative solutions that solve big customer problems and drive better business outcomes

Develop a bold product vision, strategy, and roadmap; create reasons to believe, and inspire teams to realize the vision

Develop market and trend analysis that inspires world-class solutions and experiences

Possess a fundamental understanding of end-to-end customer experience integration and dependencies

Leverage customer insights from user experience research, feedback, and analytics to iteratively drive continuous improvement

Accountable for the development and health of the product. Drive the strategy and roadmap for your product using customer analytics to drive prioritization

Setup new communities and / or configure existing communities

Maintain and refine a backlog : create user stories and prioritize all stories to ensure work focuses on those with maximum business value that aligns with the product strategy

Ensure stories clearly communicate the customer and stakeholder needs to meet key business objectives and strategies for the product

Work in a cross-functional agile squad, ensuring the team is aligned around similar goals and objectives

Inspire others to achieve challenging goals and high standards of performance while committing to the organization’s direction

Align a complex group of stakeholders across a matrixed organization on your priorities and vision

Manage vendor contracts and relations

Qualifications

5+ years of experience working as a product manager of a B2B or B2C digital platform shipping multiple products and features

You must have a fundamental understanding of online communities and customer engagement, experience working in customer support and / or supporting developers and / or developer portals is beneficial

You’ve honed your product development playbook that includes leading with customer-driven innovation backed by qualitative and quantitative data

3+ years in Agile environment, with a proven understanding of the development life cycle, including but not limited to requirements definition, user experience, development practices, backlog grooming, iteration and release planning, testing, and deployment

Proven ability to take initiative within a matrix organization to build strong, productive relationships based on excellent communication and interpersonal skills

History of partnering and collaborating with stakeholders, including architects and engineers, in writing clear user stories

Ability to articulate clear and concise specifications for new products and new features. Understands at a high level the landscape of tools and technologies that developers use to bring products to market

Demonstrated ability to achieve bold strategic goals in an innovative and fast-paced environment and able to flex between multiple workstreams

Demonstrated ability to develop an inspiring product vision, strategy, and roadmap

Ability to communicate complex concepts in easy-to-understand terminology

Able to apply knowledge of how a product is designed, built, deployed, and maintained in an enterprise environment; you transparently manage risk by collaborating with the team and keeping stakeholders informed

Experience with technology and ability to facilitate communication between business and technology teams, a background in APIs or software engineering is beneficial

Track record of delivering high-impact iterative products that solve big customer problems, delivered on time and on budget

Strong communication skills with demonstrated ability to articulate and evangelize a strategy at every level of the organization

Ability to prioritize new feature launches based on competitive analysis, industry trends, emerging technologies, and company vision.

Proven ability to work under rapid development cycles with large teams to achieve a common goal

Proven ability to influence cross-functional team(s) without formal authority. Familiarity with financial concepts and financial / budget management.

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through :

COVID-19 Response : Currently working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices being remote until July 2021.

Upon return, we will be embracing a hybrid work environment consisting of in-office and remote work

Culture : Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more

  • Wellbeing : Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs;
  • resources for mental, physical, and financial wellbeing

  • Learning & Development : LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company;
  • Ten Thousand Coffees Thomson Reuters café networking

    Social Impact : Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

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