Holiday Inn Toronto International Airport is looking for someone with strong customer service skills to join our team as a Guest Services Associate!
This is a full time position
Health & Dental Benefits
Deferred Profit-Sharing Plan
Retirement Savings Plan
Onsite Gym / Pool
Hotel Discounts at other IHG Properties
What will you be doing as a Guest Services Associate?
Greet Guest at the door upon arrival
Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.
Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
Conducts property walkabouts, monitors and reports on any safety issues throughout the hotel
Responds to any safety issues reported by guests and employees.
What are the requirements this role?
Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
Reading and writing abilities are utilized often when completing departmental records / logs, reading road signs, etc.
Able to work nights, weekends, overnights and / or holidays.
G Drivers License
About the Hotel
Holiday Inn Toronto International
Airport is a large 451 room full-service hotel, owned and operated by Easton's Group of Hotels. Close to Pearson Airport, it features a large restaurant and bar with over 20 000 square feet of banquet space.
About the Ownership Group
Easton's Group of Hotels is an award-winning hospitality company specializing in hotel management. As a strong franchise partner with Marriott, Starwood, Hilton, and IHG you will work with the world's strongest brands and an enormous amount of opportunity to learn, develop and grow your career.