The Network Management Center (NMC) is the focal point for network faults, monitoring alarms, troubleshooting issues, reporting on failures, managing vendors' response time to faults, calling out technicians, restoring network elements, and maintenance.
The NOC Specialist is responsible for the monitoring of the TELUS Mobility network, coast to coast on a 24x7x365 basis. The NOC Surveillance Specialist is responsible for the core telecommunications network : switches, cell sites -3,4,5G for RAN and Core, trunks etc.
and all the peripherals and data elements : SMS, voice mail, STPs, 1X etc., and their associated services. Quick reaction to network issues, attention to all details and the ability to take troubleshooting to a higher level are qualities that this position demands.
Monitor and action alarms as they are presented into the alarm viewer or as advised via internal clients, following the documented guidelines
Notification of outages / restorations to internal clients and various partners as defined by various service level agreements
Troubleshooting of fault events as they are presented and engaging the correct groups to resolve the fault in a timely manner if they can’t be resolved by NOC
Prime for vendor escalations and reporting on vendor performance as it pertains to fault
Bilingual English & French Mandatory
Ability to work in a shift rotating environment to support NMC Operations
Strong decisions making and problem-solving skills
Detail-oriented with the ability to multi-task in a fast-paced environment
Must be able to work well in a cross-functional team environment
High proficiency in using Microsoft (MS) desktop applications with emphasis on Word,
Excel & Access
Strong verbal and written communication skills
Strong wireless telecommunications knowledge
Completion of a technical post-secondary education
5 years of telecommunications or related experience
Familiar with Nortel, Nokia, Samsung, Huawei, Motorola, Lucent, Cisco, Sun, Sentinel, voicemail systems, Radio Access Network (RAN), Internet Protocol (IP) Core, Voice over LTE (VoLTE), Internet of Things (IoT), network functions virtualization (NFV), software-defined networking (SDN), Cloud, 5G Radio and Core
Working knowledge of XAMP
Cisco Certified Network Associate (CCNA) certification, CCNP. Juniper red hat, Agile or Scrum designations. ITIL V3-V4