Equities Cash team comprises of Citigroup’s electronic execution applications used in Equities including Citi Client connectivity, Venue connectivity, Citi Equities high-touch applications, and Citi Equities Algo systems and focus on the support process and protocols.
This team will also be responsible for providing level 1 support coverage for non-Equities asset classes that use the Equities electronic execution platforms for their business The Equities Cashsupport team is tasked with the responsibly of ensuring high availability of Equities Cash estateto business.
Role / Position Overview
CITI is seeking a highly motivated candidate for the position of Equities Cash Senior Analyst’ within our global support team located in Mississauga.
The successful candidate will be responsible for supporting our suite of Core E-trading applications; the suite includes Algorithmic Trading, Dark Pool / Crossing Engine, high-touch and Client Connectivity.
Own; Provide L1 / L2 support for mission-critical & low latency Equities Cash applications.
Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements.
Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums.
This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically being be expected to read and understand the application code.
Perform appropriate problem solving tasks before passing to another team with previously agreed upon format, logs, etc.
When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
Follow through to ensure each problem is resolved according to SLA.
Effectively communicate issues and status updates with business support, regional colleagues, and development teams.
Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team. Liaise with business support teams and application development groups.
5-8 years experience in an Application Support role.
Demonstrated experience and understanding of Linux / Unix Scripting
Strong Foundation in SQL
Monitoring (ITRS or similar)
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness / ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge / experience of problem Management Tools.
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder
Bachelor’s / University degree or equivalent experience
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CA Time Type : Citi is an equal opportunity and affirmative action employer.
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