Contract & Sales Support Analyst
TMX GROUP
Toronto, CA
5d ago

The Contract & Sales Support Analyst is responsible for office administration and working with Vendors and Distributors on their data distribution contract and billing requirements.

Key Accountabilities :

  • Work with client, vendors and subscribers to help complete their Market Data Distribution and Exhibit A (client agreements)
  • Build relationships with client, vendors and subscribers and assist them with Market Data questions on how their data usage matches with our various licensing options and impact of new policies / changes
  • Collaborate with Sales team to develop local contacts and identify key stakeholders in the Market Data space for accounts assigned
  • Assist in the updating of agreements when new revisions and new addendums are created
  • Engage clients and vendors along with the Sales team to review policy / price changes, and collect feedback on customer experience
  • Work with clients to ensure their reporting is properly completed on a timely basis
  • Ensure DataBP, TCB and Salesforce and are updated and accurately maintained for billing purposes
  • Update and reconcile incoming requests and opportunities (i.e. changes / adds / deletes) within Salesforce
  • Maintain a contracts Database and all associated notes to the contract as well as assist in the price review process
  • Work on general projects as defined by the management group of TMX Datalinx
  • Must Have Skills :

  • Post secondary education in Finance or Business degree or equivalent experience
  • Minimum 1-2 years experience in similar capacity with a focus on contracts management, client engagement, billing and customer service
  • Strong communication skills (verbal and written) and the ability to work with limited supervision
  • Strong working knowledge of the Market Data industry
  • Comfortable with web based service providers such as Salesforce, Workday, etc
  • Ability to multi-task and thrive in a fast paced environment
  • Nice to Have Skill(s) :

  • Previous Experience in the Financial / Capital Markets Industry
  • Canadian Securities Course or local equivalent
  • TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate.

    We provide accommodations for applicants and employees who require it.

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