Service Coordinator - Restoration Business
Randstad Canada
Ottawa, Ontario, CA
16d ago

Our client in property restoration that specializes in flood, fire and any disaster restoration is looking for a competent, qualified and experienced Service coordinator to assist the Project Managers in providing exemplary customer service and support to their clients as they go through a stressful time.

Location : South end of Ottawa (Walkley area)

This position provides both client services as well as administrative support to both the project managers as well as their clients, customers and stakeholders

This is a permanent opportunity. If selected for the role you will be working directly for my client.

Shift is from 8am 5pm (1 hour lunch) Monday to Friday (no weekends, only if absolutely required)

Rate is between 18 20 / hr

Start date : May 2019 (ASAP)

Primary Responsibilities

  • Answer phones promptly and uses good judgment to prioritize the distribution of messages in a timely manner.
  • Receive insurance claim orders for repairs, create files and assign to estimators.
  • Enter information in the company software and other database systems
  • Responsible for the reception area, assist visitors and provide customer service.
  • Perform general clerical duties for the office, including filing, closing files, photocopying, coordinating inter-office mail and processing time-sheets.
  • Responsible for office petty cash.
  • Ensure daily calendars for estimators and crews are current and accurate.
  • Responsible for keeping inventory of office supplies and ordering additional supplies .
  • Performs other related administrative duties as assigned.
  • Qualifications :

  • Excellent communication skills. Able to effectively communicate with the clients by providing them with exemplary client care. French is an asset.
  • Experience in Customer service and client management. Thrives in a fast paced multi faceted industry
  • Must be accurate and keen to detail and is comfortable dealing with change and managing various tasks at the same time
  • Experience in the same industry or in any blue collared environment will be a definite asset
  • Experience working as a service coordinator, project coordinator or office manager will be the best fit for the role
  • Someone who has worked in the insurance field would be a definite asset to this role as the person will understand the urgency and time sensitivity of various customer requests
  • Excellent MS applications skills Excel, Work, Outlook
  • Interested candidates may submit a copy of their resume to admin.ot randstad.ca or apply directly on the Randstad Website.

    Thank you so much for your interest however only selected candidates will be contacted

    Phone Number : 613.688.5560

    Fax Number : 613.688.5566

    Randstad Canada

    Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

    Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

    Information received relating to accommodation measures will be addressed confidentially.

    For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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