Assistant Manager - Banquets Operations
Fairmont Hotels & Resorts
Fairmont The Queen Elizabeth, Montreal, Canada
2d ago


Assistant Manager Banquets Operations Lovely service, delicious cuisine and various decors are part of unforgettable memories that makes every event at Fairmont Hotels.

Shine through your communications and organization skills in the assistant manager position at banquets operations in which you’ll lead and coordinate multiple sectors of the hotel to ensure the exceptional success of every function.

About the hotel : Perfectly located in the heart of downtown Montreal, Fairmont The Queen Elizabeth has been known for a while for its creativity, its collaboration spirit, its culture and its entertainment.

Inaugurated in 1958, The Queen Elizabeth quickly became a meeting point for cultural, political and business elite making it THE prime business destination.

We offer various multifunctional and flexible solutions to meeting and event organizers spreading on a total area of 84 841 square feet.

State-of-the-art campus style areas, inspiring brainstorming rooms, high-tech equipment and creative cuisine are all assets of our reception area making it the town’s most innovative meeting point and stimulating team building and creativity.


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best.

That’s why you'll find exceptional work opportunities throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific as well as industry-

leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel.

Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity.

A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program.

An exciting future awaits!

Responsibilities Summary :

Answering to the Food & Beverage Manager, position’s responsibilities and essential functions include, but are not limited to :

  • Offer and maintain very high standard customer services ;
  • Explore continuously new and creative ways to improve customer services;
  • Analyze VOG results to increase service quality;
  • Regular implication in operations and take steps to insure the coordination between catering and banquet departments;
  • Manage and train banquets managers team;
  • Insure department’s cost-effectiveness in accordance to Fairmont’s norms;
  • Follow-up banquet’s yearly budget, capital plan and strategic projects;
  • Efficiently develop relationships with employees and keep harmonious work climate
  • Insure development, growth and personal satisfaction of all managers and employee in accordance to politics implemented by Fairmont;
  • Insure all employees’ formation on adhesion policy by company and hotel regarding alcohol service;
  • Stimulate intern communication inside the team and in between departments
  • Insure execution of Fairmont Hotel’s banquets standards and its conformity;
  • Overwatch maintenance of alcohol control systems and continuously review processes;
  • Elaborate work schedules and review labor needs in function of affluence and make employees’ paychecks;
  • Promote and insure a clean, functional and safe working environment in continuously making health and safety prevention;
  • Insure equipment maintenance and material storage.
  • Qualifications :

  • Bilingual in French and English;
  • Minimum 10 years of experience in hospitality; three of which in supervising catering and banquets in large scale institution;
  • Hospitality and / or university diploma, an asset;
  • Organization skills and capacity to work in an under pressure environment;
  • Good computer science skills (Word, Excel, Outlook);
  • Opera software knowledge, an asset;
  • Prior experience in restauration management.
  • Visa Requirements : Please note that you must beeligible to live and work in Canada.

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