Protective Services Dispatcher
The Ottawa Hospital
Ottawa, ON, CA
5d ago

About The Ottawa Hospital

Inspired by research and driven by compassion!

The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Rotation / Shifts

Days, evenings and nights, including weekends, 8 hour shifts.

  • For information purposes only - The Hospital reserves the right to change.
  • Basic Requirements

  • One-year college diploma;
  • Three (3) years of dispatch experience in a Security or Law Enforcement capacity, or a relevant position;
  • Well-developed keyboarding skills with a minimum speed of 45 words per minute (WPM);
  • Data entry 4000 kph;
  • Experience in customer service;
  • Experience with MS Office, Word, Access & Excel;
  • Knowledge of dispatch programs such as Perspective or other dispatching software;
  • Knowledge of guidelines for emergency situations;
  • Knowledge of communication equipment;
  • Strong communication skills, spoken and written, with ability to understand and carry out oral / written instructions and procedures;
  • Excellent interpersonal skills and the ability to work collaboratively with all members of the security and TOH team;
  • Team player who can also work independently;
  • Ability to establish and maintain cooperative working relationships;
  • Ability to work effectively in a team environment within a 24 / 7-shift operation;
  • Punctual, reliable and dependable;
  • Must be available to work shift work (rotation of days, nights, weekends & holidays);
  • Strong multi-tasking skills used to organize and prioritize numerous simultaneous calls;
  • Ability to work under pressure; able to think, speak, multitask, and act clearly and efficiently in emergency situations;
  • Strong cognitive and psychomotor skills in the areas of reading, spelling, speech, written communication, listening and basic computer skills;
  • Ability to react quickly, logically, efficiently, and calmly in emergency situations with a strong interpersonal, decision making and problem-solving skills;
  • Sound judgment and critical thinking skills;
  • Good computer skills utilizing Microsoft Word, Excel, and Access;
  • Able to manage a two-way radio dispatch equipment, telephone and operate standard office equipment.
  • Preferred Qualifications

  • Hands on experience with radio dispatch equipment;
  • One-year college diploma in Emergency and Call Centre Communications, Emergency Services Fundamentals, or a related program
  • Experience working with public safety and emergency services (such as Fire or Police Services);
  • Security License;
  • Proficiency in English and French oral expression (advanced level) and comprehension (advanced level).
  • What you can expect from us

    The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

    We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection.

    We also offer discounts from choice providers on a variety of products and services.

    The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

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