Bilingual Investigative Analyst (English/French)
BMO Bank of Montreal
Canada,Ontario,Toronto
5d ago

The mandate of the Investigative & Security Services (I&SS) is to protect BMOFG people, assets and information and provide subject matter expertise and oversight as it relates to criminal risk.

The Intake and Analysis team is the primary first point of contact for the effective oversight and triage of all incidents or events being reported to Corporate Security by BMOFG, law enforcement and other financial institutions.

This function supports investigations against people or property of BMOFG through analysis, containment, mitigation and recovery.

The Investigative Analyst role is accountable to provide support, gather, organize and analyze fraud incidents which may be on several different product lines, confirming initial assessment, conducting link searches, escalating as appropriate.

They support Intake and Response investigators on more complex files by pulling supporting documentation from a variety of sources to further the Bank investigations and may be called up to attend meetings on large case to discuss the results of the investigation.

Key Accountabilities

  • Accountable for ensuring that fraud incidents reported into Investigative & Security Services are evaluated, investigated, closed or escalated for further investigation in an appropriate and efficient manner.
  • The incidents or cases may be complex and require knowledge on several different product lines.

  • Support Pre-Employment Screening by participating in the opening and review of potential new hires to BMO, utilizing analytic skills to detect criminal risk.
  • Ensure pattern or trending noted during the course of the investigative process is escalated the Manager, CRSA or Head of CRSA in a timely manner.
  • Support the Investigators in pulling documentation from a variety of sources and assist with the case files for larger cases reported to Investigative & Security Services.
  • Support Pre-Employment Screening by participating in the opening and review of potential new hires to BMO, utilizing analytic skills to detect criminal risk.
  • Accountable for the initial recovery of funds lost or at risk due to fraud.
  • Support the implementation of programs designed to prevent, identify weaknesses, reduce and recover losses by maximizing the efficiency of the analytical process, including ensuring that policies and procedures are followed and implemented to support the Enterprise Criminal Risk Management Framework.
  • Provide input to the Director, Enterprise Fraud Risk Management to implement short, medium and long-term strategic business plans to reduce financial exposures resulting from criminal activity.
  • Establish and maintain a liaison with law enforcement agencies and other Financial Institutions to foster collaboration in the investigation of criminal acts against the Bank and in the resolution of problems affecting Bank security as a whole.
  • Keep up to date on fraud related issues, and work with external parties as required (e.g. police and other FI’s) to understand the competitive landscape, keep abreast of industry developments and to protect the interests of BMO Financial Group by having an understanding the ever changing fraud landscape.
  • Provide content and support communication and educational programs of the Enterprise Criminal Risk Management Framework.
  • Provide support to BMO Business Lines in the identification of and recovery of loss events.
  • Change Leadership - Change Management

  • Promote continuous improvement of business processes and procedures by providing input and recommendations to management team.
  • Participate with the change process improve operational methods and workflows by identifying, recommending and implementing process improvement initiatives.
  • Exhibit change management leadership behaviours.
  • Communicate openly and regularly about business issues and progress.
  • Relationship Management

  • Establish effective relationships with BMO Financial Group employees, other financial institutions and law enforcement units by providing advice and counsel while ensuring that activities are executed according to established procedures.
  • Evaluate incidents requiring escalation to Corporate Investigations or leadership teams appropriately, when required for resolution.
  • Escalate complex and or sensitive issues raised by employees / team members and business partners / customers to Manager, CRSA or Director, CRSA.
  • Develop and enhance the profile in the community and foster a positive relationships peers and others as deemed appropriate.
  • Provide input to the development and provision of specific tools to facilitate business process.
  • Liaise with industry associations, exchanging information on trends, issues and opportunities.
  • May participate as a BMO representative at various industry forums.
  • Establish strong relationships with internal colleagues by providing advice and counsel where appropriate.
  • Business Performance Management

  • Provide value added service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.
  • Contribute to BMO Financial Group’s overall business results by making recommendations that improve operational efficiency and effectiveness.
  • Provide regular updates to divisional and LOB executives on the overall status of the fraud files if required.
  • Demonstrate behaviours that are consistent with the Being BMO model and aligned with BMO values.
  • Participate with the Bank’s performance management system including meeting goals and objectives, participating with the PPA performance and performance metrics, and participating with career planning discussions.
  • Managerial Leadership

  • Performs tasks and assignments to assist with meeting departmental goals and objectives.
  • Increases the effectiveness by taking feedback and works to close knowledge gaps.
  • Establishes a two way working relationship with peers and management to solicit their views on potential enhancements and making recommendations on continuous improvement opportunities.
  • Risk Management

  • Understand regulatory and compliance requirements as prescribed for the business unit, and ensure adherence as required.
  • Ensure understanding of risks inherent in the business unit and ensure appropriate actions, including accuracy and safeguarding of all documentation, and any other requirements to ensure operational integrity is maintained within the business.
  • Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with bank policies and procedures.
  • Provide input with the identification of business unit control risks and gaps.
  • Manage and refine risk approaches within the function / process or related functions / processes by ensuring required policies, processes and controls are adhered to.
  • Manage risk and minimize losses through monitoring and controlling various reports and taking appropriate action, ensuring compliance requirements, audits and verifications are completed in accordance with bank policies and procedures.
  • Regulatory and Compliance with Laws

  • Ensure compliance with mandated reporting and filing or anti-money laundering reporting.
  • Ensure compliance with applicable regulations.
  • Complete and file regulatory reports.
  • Keep abreast of changes in criminal trends, legislative and regulatory matters.
  • Authorities Scope & Impact

    To deliver on these accountabilities, the incumbent must have the following authorities :

    Information Access Authority to use and access confidential information related to employee information, customer information, product and financial information for the purposes of conducting investigations.

    Information Authority to provide information and intelligence which others must consider.

    Financial- This role does not have the authority to authorize expenditures. This job has a direct impact on the achievement of key business unit objectives.

    This role contributes to BMO Financial Group’s overall business results by reducing or preventing losses from criminal activities.

    Cross Functional Relationships

    Internal :

  • Employees from across all LOBs, providing analytical reports and documentation to support criminal investigations.
  • Corporate Security Management Team provide subject matter expertise as required.
  • External :

  • External network groups to understand the competitive landscape, keep abreast of industry developments and intelligence and to represent the interests of BMO Financial Group.
  • Relationship management between BMO Financial Group and other financial institutions.
  • Suppliers and service providers.
  • Industry committees.
  • Knowledge :

  • Well developed knowledge of Bank’s structure, departments and business processes & systems as well as experience with investigating financial crimes that have or could potentially be perpetrated against the bank.
  • 3 years + knowledge of the financial industry with experience in financial crimes investigation
  • Must be fluently bilingual in English and French
  • Experience in operational support
  • Experience with various bank processes and systems on several product lines such as lending, investments, electronic, card and deposit accounts
  • Skills :

  • Strong leadership skills
  • Strong change management skills
  • Strong conflict management / resolution skills
  • Strong decision-making skills
  • Strong prioritization skills - demonstrated skills in the organization and analysis of information as well as the ability to prioritize work
  • Strong communication skills including high degree of Listening Skills
  • Strong oral and written communication skills coupled with solid interpersonal skills.
  • To find out more visit us at https : / / bmocareers.com.

    BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives.

    Accommodations are available on request for candidates taking part in all aspects of the selection process.

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