We currently have a Regular Part Time opportunity for a Telecom Operator in the Telecommunications Department at our Bayview Campus.
The Telecommunications Department has an opportunity for a Telecom Operator; candidates who can handle a high stress and fast pace environment are encouraged to submit an application.
The Telecom Operator is part of the 24 hour Communications Centre and as front line staff : receives internal and external emergency calls, initiates emergency response (such as codes), pages a variety of hospital services, operate a computerized telephone console and / or public address system, as well as a variety of communications hardware and software and administrative duties as assigned.
While Telecom Operators are assigned a primary schedule and a home location, each Operator will undergo cross-training to work as required at all hospital locations (Currently : Bayview and Holland Centre).
Due to the nature of the business, operators shall work with the expectation of scheduling changes, re-deployment as well as additional work assignment as deemed necessary to provide emergency coverage in a 24 / 7 shift environment.
Upon selection, candidate must successfully complete comprehensive training. Training consists of an intensive hands-on component with a trainer.
Trainees will receive regular goal setting and performance evaluations identifying their progress during their work experience.
Training for this role is conducted during normal business hours, Monday Friday. Successful applicants will assume the assigned shift upon successful completion of training.
The high stress focus requires intense concentration at a rapid pace for extended periods of time. There will be exposure to difficult situations and tragic incidents.
The ability to adjust from a life and death emergency to a routine inquiry, while still treating all callers with the same level of professionalism and respect, takes discipline.
Every call must be dealt with as if it is the most important call of the day. Sunnybrook’s Communications Operators are the vital link between stakeholders, patients and public.
Our operators provide professional service when it matters most.
Summary of Duties :
Emergency Calls : Receive calls from the hospital’s emergency telephone network as well as external emergency services and determine which service is required and ensure calls for service are acted upon and / or transferred to the appropriate internal / external agency as guided by emergency response protocol.
be fully aware of support services and the means of alerting these services. External Callers : Answer calls spanning various skill sets (queues) for patient and general inquiry.
Accurately conduct searches for patients and service in utmost confidentiality, provide general call screening, switchboard function and call re-direction as appropriate.
and take appropriate action; be aware of and report any malfunction in the system, provide pager support for pager users (trouble shooting, battery changes, loaner-pagers) answer general questions (by telephone / at counter) as they relate to communications and assist with training of new Communications Operators.
Qualifications / Skills :
Core Competencies :
Technological Skillsets :
Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 201694 to :
Sunnybrook Health Sciences Centre