Customer Service Agent
Canadian North
Ottawa
3d ago

Other Details : Reporting to Manager, Customer Service

Level : As per the UNIFOR Collective Agreement

  • In accordance with UNIFOR Collective Agreement
  • Skills and Qualifications

    Include, but not limited to, the following minimum skills and qualifications :

  • High school diploma or equivalent related experience;
  • 1 year of customer service experience;
  • Possess a working knowledge of Sabre System and knowledge of passenger check-in and baggage handling would be an asset;
  • Possess a knowledge of passenger check-in and baggage handling;
  • Must be familiar with all aspects paperwork / documentation for all passenger service functions;
  • Must possess strong communication, and interpersonal skills;
  • Proven customer service skills;
  • Works well in team environment;
  • Experience in handling passengers with mobility needs;
  • Must be adept at handling multiple tasks, and prioritizing duties;
  • Willing to assist in all areas of passenger services;
  • Ability to communicate in Inuktut a definite asset;
  • Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
  • Duties and Responsibilities

    Interested candidates should be able to perform the following duties and responsibilities :

  • Process passengers;
  • Make reservations;
  • Compute fares;
  • Disseminate information;
  • Respond to travel agency inquiries;
  • Assist passengers with mobility and special needs;
  • Issue tickets and process sales reports for deposit;
  • Assemble, control and transmit reservations and passenger data;
  • Maintain records as required;
  • Process baggage;
  • Process claims for damaged or missing baggage;
  • Record flight arrival and departure times;
  • Conduct radio communications with the aircraft;
  • Provide load data;
  • Assist the Cargo / Ramp Attendant if so required with the processing of carry-on baggage, placement of cones etc, would not be required to load plane;
  • Perform other duties and functions related to the foregoing;
  • Other duties as assigned.
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