Member Experience Associate (Evenings and Weekends)
Movati Athletic Inc
Thunder Bay, Thunder Bay, ON, CA
17h ago

The Role

Our Member Experience Associate will report directly to the Member Experience Manager and is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also :

  • Proactively manage and resolve all member concerns, and escalate serious concerns to the Member Experience Manager for resolution
  • Provide exceptional customer service to retail operations (cafe and pro-shop)
  • Ensure cleaning duties are completed and maintained in a safe and timely manner
  • Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
  • Responsible for all sales transactions
  • Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
  • Assists with member experience events throughout the club as needed The Qualifications
  • High School Diploma or equivalent experience is required. Additional certifications or workshops related to customer service is strongly preferred
  • 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
  • Current CPR & First Aid are required and must be maintained through employment The Perks We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning.
  • Since 1997, we’ve built the foundation of Movati Athletic on our 5 Core Values : Care, Commitment, Authenticity, Diversity, and Work Ethic.

    Over the next several years, we plan to do the same. Our promise at Movati is to help you feel welcome, feel comfortable, and feel healthy.

    Accommodations are available on request for candidates taking part in all aspects of the selection process.

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